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Technical Support Representative

Coulter Corporation

Role: Contact Center Technical Support Representative Responsibilities Handle inbound calls, chat, and email to diagnose and resolve software, hardware, and connectivity issues. Provide high-quality technical support, ensuring an excellent customer experience. Utilize CRM and knowledge base tools to troubleshoot using scripted and advanced methods. Escalate complex issues appropriately to ensure resolution. Follow structured processes and guidelines to deliver consistent support. Qualifications & Skills Strong communication skills to interact effectively via multiple channels. Technical aptitude with the ability to diagnose and resolve hardware and software problems. Proficiency with CRM systems and knowledge base tools. Ability to follow scripts and troubleshoot complex issues. Customer-focused attitude with a commitment to quality service. #J-18808-Ljbffr

Vacancy posted 3 days ago
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