Open app
Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Call Center Technical Support Representative

MCI Careers

Savannah, GA

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

 

 

Are you tech-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving technical issues.

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

 

  • Provide first-level technical support via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.
  • Stay updated on product knowledge and technical procedures.
  • Maintain high customer satisfaction through effective communication.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

 

  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English and Spanish.
  • Basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Previous tech support or IT helpdesk experience is a plus.
Apply
Vacancy posted 13 days ago
Similar jobs that could be interesting for youBased on the Call Center Technical Support Representative in Savannah, GA vacancy
  • Call Center Technical Support Representative
     ...enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple...  ...-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving... 
    Suggested
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work

    MCI Careers

    Savannah, GA
    4 days ago
  • Technical Support Representative
     ...Role: Contact Center Technical Support Representative Responsibilities Handle inbound calls, chat, and email to diagnose and resolve software, hardware, and connectivity issues. Provide high-quality technical support, ensuring an excellent customer experience. Utilize... 
    Suggested

    Coulter Corporation

    Savannah, GA
    3 days ago
  • TECHNICAL SUPPORT REPRESENTATIVE Full-Time
     ...Overview CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC...  ...inquiries, troubleshoot basic technical issues, assist callers with...  ...Handling inbound customer service calls will be your primary...  ...you learn the latest contact center technology and customer... 
    Suggested
    Full time
    Work at office

    MCI Careers

    Savannah, GA
    a month ago
  • Desktop Support Technician I
     ...apply for the Desktop Support Technician I role at OnBrand...  ...provides basic technical onsite and remote support...  ...individuals that will represent the company and its customers...  ...care, sales or contact center role is a plus. To...  ...Services (MFS), The Sydney Call Center, OnBrand24, and... 
    Suggested
    Full time
    Contract work
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work
    Work from home
    Flexible hours
    Shift work

    OnBrand24

    Savannah, GA
    2 days ago
  • Call Center Agent
     ...Call Center Agent Position MCI is one of the fastest-growing tech-enabled business services companies in the USA, with...  ...role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you... 
    Suggested
    Full time
    Temporary work
    Part time
    Work experience placement
    Casual work
    Work at office
    Remote work
    Shift work

    General Call Center | Full-Time

    Savannah, GA
    3 days ago
  • Entry-Level Call Center Agent (Full-Time)
     ...Entry-Level Call Center Agent (Full-Time) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety...  ...calls, helping to support customer service, technical support, and customer sales interactions. It... 
    Full time
    Work experience placement
    Work at office

    z_Advertised on Recruitics

    Savannah, GA
    3 days ago
  • Call Center Agent
     ...business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries...  ..., you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires... 
    Full time
    Temporary work
    Part time
    Work experience placement
    Casual work
    Work at office
    Local area
    Remote work
    Shift work

    MCI Careers

    Savannah, GA
    3 days ago
  • Call Center Agent
     ...About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated... 
    For contractors
    Flexible hours
    Shift work
    Afternoon shift

    Confident Staff Solutions

    Savannah, GA
    3 days ago
  • OPEN INTERVIEWS | Call Center Representative Openings
     ...CALL CENTER REPRESENTATIVEJoin our team and grow with us! We are now hiring Call Center Representatives to answer inbound calls and support customers through the sales process. Learn the latest customer service and selling techniques while raising customer satisfaction... 
    Work at office
    Immediate start
    Monday to Friday

    MCI

    Savannah, GA
    4 days ago
  • TECHNICAL SUPPORT REPRESENTATIVE Full-Time
     ...Overview CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC...  ...inquiries, troubleshoot basic technical issues, assist callers with...  ...Handling inbound customer service calls will be your primary...  ...you learn the latest contact center technology and customer... 
    Full time
    Work at office

    MCI Careers

    Savannah, GA
    10 days ago
  • Technical Operations Systems Specialist II *Multiple Shifts Available*
    Technical Operations Systems Specialist II *Multiple Shifts...  ...mission.This position supports the Tech Ops...  ...a production, service center, or operational environment...  ...external customers and represent Gulfstreams Product...  ...to in-flight emergency calls from operators by coordinating... 
    Permanent employment
    Temporary work
    Shift work

    Gulfstream Aerospace Corporation

    Savannah, GA
    3 days ago
  • Call Center Representative (Full-Time)
     ...companies in the USA, with a strong call center footprint and operations that extend...  ...dependable and customer-focused Call Center Representatives to support a variety of inbound and outbound...  ...backgrounds in customer service, technical support, inside sales, or... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work
    Flexible hours

    MCI Careers

    Savannah, GA
    16 hours ago
  • Call Center Representative
     ...companies in the USA, with a strong call center footprint and operations that extend...  ...re seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound...  ...helping to support customer service, technical support, and customer sales interactions... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work

    MCI Careers

    Savannah, GA
    16 hours ago
  • Call Center Representative | 4X10 Shift | Full-Time (4 Days a Week)
     ...trusted partner in the industry. The call center representative position is a full-time contact center...  ...and residential customers with phone support, work to retain unhappy customers,...  ...year of experience in customer service, technical support, inside sales, back-office,... 
    Full time
    Temporary work
    Work experience placement
    Casual work
    Work at office
    Local area
    Shift work

    MCI

    Savannah, GA
    1 day ago
  • Bank Call Center Representative - 4X10 Shift
     ...Bank Call Center Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center...  ...transactions, ensuring secure, accurate, and empathetic support that reflects our commitment to excellence. To be... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work
    Shift work
    Afternoon shift

    MCI

    Savannah, GA
    2 days ago
  • Call Center Representative

    $15 per hour

    Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors...  ...inquiries both by phone and text Support sales force by generating sales leads...  ...-volume or challenging interactions. Technical Proficiency - Comfortable navigating... 
    Work at office
    Shift work
    Afternoon shift

    Cellular Sales

    Savannah, GA
    1 day ago
  • OPEN INTERVIEWS | Call Center Representative Openings
    POSITION OVERVIEW OPEN INTERVIEW Join our team and grow with us! We are now hiring Call Center Representatives to answer inbound calls and support customers through the sales process. Learn the latest customer service and selling techniques while raising customer satisfaction... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Immediate start
    Monday to Friday

    MCI Careers

    Savannah, GA
    3 days ago
  • Call Center Agent
     ...climbing with complete Compensation & Benefits, amazing Growth & Development and unmatched Travel Perks. Delta is currently hiring for Call Center Agent positions that will be responsible to: Answer calls in an efficient, courteous and accurate manner, while assessing... 
    Currently hiring

    Delta Airlines

    Savannah, GA
    4 days ago
  • Bilingual Telephone Sales Representative (FULL-TIME)
     ...enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple...  ...We are looking for ambitious Bilingual Telephone Sales Representatives who are fluent in English and Spanish to join our sales team... 
    Full time
    Remote work

    MCI Careers

    Savannah, GA
    a month ago
  • Call Center Sales Representative I (Entry-Level)
     ...Call Center Sales RepresentativeMCI is one of the fastest-growing tech-enabled business...  ...and results-driven Call Center Sales Representatives to join our dynamic team. In this...  ...experience in customer service, sales, technical support, or administrative roles in a contact... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work

    MCI

    Savannah, GA
    2 days ago
  • Outbound Sales Representative (Days)
     ...enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple...  ...and a positive attitude? We're looking for  Outbound Sales Representatives to support a variety of exciting projects for some of the world's... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work

    MCI Careers

    Savannah, GA
    16 hours ago
  • Telephone Sales Representative (FULL-TIME)
     ...enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple...  ...We are seeking driven and results-oriented Telephone Sales Representatives to join our growing sales team. In this role, you will engage... 
    Full time
    Remote work

    MCI Careers

    Savannah, GA
    a month ago
  • Call Center Sales Representative
     ...services companies in the USA, with a strong call center footprint and operations that extend...  ...! We're hiring Call Center Sales Representatives who are confident, driven, and ready...  ...variety of benefits and incentives to support and reward our team members. What You... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work

    MCI Careers

    Savannah, GA
    4 days ago
  • Bilingual Call Center Representative (FULL-TIME)
     ...BILINGUAL CALL CENTER REPRESENTATIVES MCI is one of the fastest-growing tech-enabled business services companies in the...  ...to join our growing team. In this role, you will support inbound customer service and technical support programs for a diverse portfolio of commercial... 
    Full time
    Work at office
    Remote work

    MCI

    Savannah, GA
    3 days ago
  • Call Center Agent (Evenings)
     ...Call Center Agent MCI is a leading Business Process Outsourcing (BPO) company that specializes...  ...and dependable Call Center Agents to support a variety of inbound and outbound...  ...calls, helping to support customer service, technical support, and customer sales interactions... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Afternoon shift

    MCI

    Savannah, GA
    4 days ago
  • Outbound Sales Representative (Days)
     ...Outbound Sales Representative MCI is one of the fastest-growing tech-enabled business services...  ...companies in the USA, with a strong call center footprint and operations that extend...  ...for Outbound Sales Representatives to support a variety of exciting projects for some... 
    Full time
    Temporary work
    Casual work
    Work at office
    Remote work

    MCI

    Savannah, GA
    5 days ago
  • Call Center Agent
     ...Call Center Agent Savannah, Georgia, United States Or refer someone Job Openings Call Center Agent About the Job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch... 
    For contractors
    Flexible hours
    Shift work
    Afternoon shift

    Confident Staff Solutions

    Savannah, GA
    3 days ago
  • Call Center Representative (Flexible Schedule)
     ...Call Center Representative MCI is a leading Business Process Outsourcing (BPO) company that specializes...  ...while delivering exceptional support. This is a great opportunity to develop...  ...helping to support customer service, technical support, and customer sales... 
    Full time
    Temporary work
    Part time
    Casual work
    Work at office
    Local area
    Flexible hours

    MCI

    Savannah, GA
    5 days ago
  • Bilingual Call Center Representative (Fluent in Spanish & English)
     ...BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions... 
    Full time
    Temporary work
    Work experience placement
    Casual work
    Work at office
    Shift work

    MCI

    Savannah, GA
    3 days ago
  • Full-Time Outbound Sales Representative (Urgently Hiring)
     ...FULL-TIME OUTBOUND SALES REPRESENTATIVE MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process... 
    Full time
    Work at office
    Local area
    Immediate start
    Remote work

    MCI

    Savannah, GA
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Call Center Technical Support Representative. Be the first to apply!

Related searches