Alumni Center Operations Specialist

Job no: 561580 Work type: Staff Location: Long Beach Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Temporary, Full Time Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth. Job Summary The Alumni Center Operations Specialist leads the day-to-day operations of the Anna W. Ngai Alumni Center, serving as the primary point of contact for facility operations, reservations, client services, and event support. The incumbent exercises independent judgment in evaluating operational needs, establishing priorities, coordinating facility operations, and resolving operational issues. The position collaborates with campus departments and community partners to ensure efficient operations, successful meetings and events, and a welcoming, professional, and high-quality experience for alumni, students, faculty, staff, and community guests. Key Responsibilities Facility & Operations Oversight: Lead the day-to-day operations of the Anna W. Ngai Alumni Center by administering the Event Management System (EMS), coordinating facility reservations, supporting space utilization, overseeing facility readiness, and serving as the operational liaison with campus service providers to ensure the Center is prepared to support meetings and events. Visitor, Client & Event Services: Serve as the primary point of contact for the Alumni Center by providing center tours, assisting clients with facility reservations, communicating facility capabilities and operational requirements, coordinating with campus partners, and providing customer service to internal and external guests. Business, Fiscal & Administrative Operations: Develop and maintain administrative systems, operational processes, fiscal support activities, and recordkeeping practices that promote efficient operations, regulatory compliance, effective resource management, and continuous improvement. Department Alumni Relations Time Base 1.0 time-base, 40 hours per week. Duration of Appointment This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date. Classification Administrative Analyst/Specialist - Exempt I Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. Hiring Range: The hiring range for this position is $5,274 (Step 1) - $5,488 (Step 3) per month commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range: The CSU Classification Salary Range for this position is $5,274 (Step 1) - $7,684 (Step 20) per month. At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being. To be eligible for full benefits, employees must be appointed at least half-time (.50 FTE) with an appointment lasting more than six months and one day. Benefits eligibility and offerings may vary based on appointment type, classification, and applicable collective bargaining agreement. Eligible employees may have access to a comprehensive benefits package that can include: Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual. Health Coverage: A variety of medical, dental, and vision plans. Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans. Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit. Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families. Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance. The ideal candidate will have strong knowledge of administrative processes and customer service principles, with the ability to build positive relationships with a wide range of stakeholders. They will be highly organized and able to work independently, prioritize competing demands, and manage multiple activities in a fast-paced, service-oriented environment. The successful candidate will possess excellent verbal and written communication skills, enabling them to clearly explain policies, procedures, and facility capabilities to diverse audiences. They will demonstrate strong problem-solving and analytical abilities, maintain a collaborative and positive attitude, and effectively provide guidance and training to student assistants and volunteers. Experience with facility operations, space scheduling, and event support is essential, along with proficiency in Microsoft Office and scheduling systems such as EMS, and the ability to quickly learn new university systems and applications. Overall, the ideal candidate will thrive in a dynamic environment that requires multitasking, adaptability, and exceptional attention to detail. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence." Education and Experience Equivalent to a bachelor's degree in a related field and three years of related experience required. Experience coordinating office, facility, or operational functions in a customer service-oriented environment is preferred. Physical Summary Medium work - Job involves lifting heavy weight objects (20-40 pounds) and/or 20% - 40% of the job involves standing, squatting, kneeling, or walking. May require pushing or pulling objects within the weight limits. Additional Information CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Equal Employment Statement Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact View email address on click.appcast.io . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. Advertised: Aug 28 2026 Pacific Daylight Time Applications close: Sep 11 2026 Pacific Daylight Time #J-18808-Ljbffr Opt For Healthy Living