OSS Telecom Presales Solution Architect

Overview Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally. Pre-sales Solution Architect is the commercial and technical bridge between Prodapt's AI-native product portfolio and its telecom enterprise customers across the EU and US markets. Partly hardcore pre-sales engineer, partly domain authority, this role turns customer pain into winning solution narratives - grounded in deep telecom functional knowledge (BSS/OSS capabilities, TM Forum processes), technical precision (information models, APIs, network technologies), and a sharp grasp of the business value being unlocked. They are the voice of feasibility in the sales cycle and the voice of the customer back into the product team. Responsibilities Lead technical discovery with enterprise telecom clients - map pain points to product capabilities and define the solution scope. Architect end-to-end solution designs across Prodapt AI-native platforms, integrating with customer BSS/OSS landscapes. Own the response to RFPs, RFIs, and PoC requests; produce solution blueprints, architecture diagrams, and value case documents. Deliver compelling technical demonstrations and proof-of-concepts that translate product capabilities into measurable customer outcomes. Articulate business value: build ROI models, TCO analyses, and benefit realization frameworks tailored to each customer context. Act as the feedback loop from market and pre-sales back to Product Architect - surface unmet needs, competitive gaps, and feature requests. Collaborate with delivery and engineering teams to ensure solutions are buildable and transition smoothly from presales to execution. Represent Prodapt at industry forums, TM Forum events, and customer advisory boards as a recognized telecom domain expert. Engage CSP customers across EU and US regions - tailor solution narratives to regional market dynamics, operator maturity, and buying behaviors; travel to customer sites across both regions as needed. Requirements TELECOM DOMAIN EXPERTISE - MUST-HAVE Functional depth across BSS (ordering, billing, product catalogue, CRM) and OSS (inventory, provisioning, assurance, network management). Mastery of TM Forum frameworks: eTOM process model, TAM application map, SID information model, and Open API suite (TMF620, TMF641, TMF622, TMF632, etc.). Strong understanding of network technologies: 5G core, RAN, IP/MPLS, SD-WAN, NFV/SDN, and cloud-native network functions (CNFs). Hands‑on experience with telecom information models - resource, service, and product layer decomposition - and how they map to API contracts. Familiarity with AI/automation use cases in telecom: AIOps, predictive maintenance, autonomous network operations, intelligent order management. Working knowledge of the EU/US operator landscape (tier-1 and challenger CSPs, MVNOs, wholesale/fiber players) and the regional regulatory context - GDPR, EU AI Act, NIS2, FCC/CPNI - as it shapes solution design and data handling. Technical Skills Proficient in API design and integration patterns - REST, GraphQL, AsyncAPI, event-driven architectures - within telecom ecosystems. Able to read and produce architecture artefacts: solution blueprints, sequence diagrams, data flow diagrams, and integration maps. Working knowledge of cloud platforms (AWS / Azure / GCP) and containerized deployment patterns relevant to telco workloads. Comfortable evaluating AI/ML platform capabilities and articulating how LLM‑powered or agentic solutions apply to telecom operations. MINDSET & BEHAVIOURS Credibility-first - earns equal trust with a CTO or a NOC team lead; speaks the language of both. Value-oriented - never pitches features; always leads with outcomes and quantified business impact. Curiosity-driven - stays current on telecom industry shifts (ORAN, network-as-a-service, AI-RAN) and weaves them into solution narratives. Collaborative closer - works the deal as a team sport alongside sales, product, and delivery; no lone-wolf behavior. Preferred Qualifications B.S. / M.S. in Telecommunications, Computer Science, or Engineering; TM Forum certifications (eTOM / Frameworx Practitioner) and TOGAF a strong plus. Prior roles at a telecom operator, network equipment vendor, or systems integrator in a presales or architecture capacity. Published thought leadership, TM Forum Catalyst participation, or conference presentations in the telecom/OSS/BSS space. Established relationships within EU/US telecom operator accounts and eligibility to work and travel across both regions; comfort operating across EU/US time zones. #J-18808-Ljbffr Prodapt