(CSSNA) Service Parts Associate II

Job Description

Job Description

Job Overview:

Pay Range: $20.00hr - $25.00hr

Requirement/Must Have:

• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
• Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Responsibilities:

• Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
• Uses appropriate personal protective equipment.
• Carries out customer parts counter duties under moderate supervision including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
• Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner.
• Escalates customer issues to more senior parts personnel or supervisor when needed.
• Maintains a neat and clean appearance in the customer parts area and parts warehouse.
• Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.
• Utilizes various systems, catalogs, other resources, and collaborate with technicians to identify and procure the parts in the most cost and time efficient manner.
• Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
• Perform other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.

Skills:

• Order Processing.
• Order Life Cycle Systems Knowledge.
• Warehouse Inventory Control.
• Microsoft Office Proficiency.
• Inventory Management.
• Customer Support.

Qualification And Education:

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Strong verbal and written communication skills.
• Ability to hold self and others accountable to meet commitments.
• Action oriented with a sense of urgency, high energy, and enthusiasm.
• Customer focus and ability to deliver customer-centric solutions.
• Ability to optimize work processes with a focus on continuous improvement.
• Interpersonal savvy and ability to relate comfortably with diverse groups of people.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.