Product Complaint Analyst II

Job Description

Job Description

Job Title: Product Complaint Analyst II Job Description

The Product Complaint Analyst II will play a pivotal role in a high-priority initiative aimed at reviewing, investigating, and resolving product complaints within a regulated quality environment. This position requires the evaluation of incoming complaints, conducting thorough investigations, documenting findings, supporting risk assessments, and ensuring that complaint records comply with quality and compliance standards.

Responsibilities

• Evaluate and analyze incoming product complaints.
• Conduct detailed investigations into product complaints.
• Document findings and support risk assessments.
• Ensure complaint records meet quality and compliance requirements.
• Collaborate with quality, regulatory, and operational teams to drive complaint closure.
• Handle high volumes of complaints while maintaining compliance and documentation accuracy.
• Perform complaint assessments and document investigations.
• Close complaint cases in a high-volume environment.

Essential Skills

• Experience in complaint handling and investigation.
• Quality assurance knowledge.
• Experience in medical device, IVD, or regulated industries.
• Familiarity with quality and compliance processes.
• Understanding of GMP documentation and compliance.
• Experience with FDA-regulated environments.

Additional Skills & Qualifications

• Bachelor's Degree in a science-related discipline preferred.
• Strong written documentation and organizational skills.
• Ability to prioritize competing tasks and adapt to changing priorities.
• Experience with CAPA, complaint documentation, investigations, and quality processes.
• Experience with Salesforce, Trackwise, MasterControl, and adverse event reporting.
• Collaborative, team-oriented mindset with the ability to work independently.

Work Environment

The role operates Monday through Friday from 8:00 AM to 5:00 PM with a hybrid schedule. Initial onsite training is required, followed by a flexible schedule after the training period. The work environment is collaborative, focusing on quality and regulatory processes, with a fast-paced, high-volume workload centered on complaint closure activities. Team members are located across multiple regions and support functions.

Job Type & Location

This is a Contract position based out of San Diego, CA.

Pay and Benefits

The pay range for this position is $36.25 - $45.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in San Diego,CA.

Application Deadline

This position is anticipated to close on Sep 7, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email View email address on us.fitly.work for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.