Customer Service Rep

Job Title

Billing Specialist

Job Description

Receive inbound and making outbound calls regarding outstanding bills, payments, payment plans and billing questions. Use excellent customer service and communication skills to resolve confrontations with antagonistic patients and/or clinical staff in order to properly coordinate continuity of care. Contact patients and collect self-pay balances after insurance. Exhibit professionalism, have excellent communication and negotiation skills, as well as the ability to work independently. Process and distribute patient payments between the hospital and physician bills and initiate payment plans. Work to resolution escalated Patient Relations issues. Use all available eligibility tools, including initiating calls to insurance companies to verify benefits assigned to claims and submit "next steps" to Hospital/Physician follow-up teams for reconciliation. Deliver an exceptional experience to patients.

Experience Required

Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment. Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.

Education Requirements

High School diploma or equivalent required

Salary Min ($)

USD $23.00

Salary Max ($)

USD $37.00