Clinical Appeals Reviewer- Utilization Management

Location: METROHEALTH MEDICAL CENTER Biweekly Hours: 80.00 Shift: 7a-330p The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers. Summary Advocates for the patient and ensures that appropriate and necessary healthcare services are covered by insurance. Reviews clinical criteria to support patient care inquiries regarding the appropriateness of requested treatments, procedures, and therapies for patients of The MetroHealth System (MHS). Analyzes medical records, reviews insurance policies, and consults with healthcare providers to gather the necessary information required for the appeal process when appropriate. Participates in on-going efforts to identify and educate providers regarding evidence-based and cost-effective alternatives for care delivery. Upholds the mission, vision, values and customer service standards of the MHS. Qualifications Bachelor’s degree in nursing. Current Registered Nurse License State of Ohio. Minimum of 5 years clinical experience. Knowledge and experience with medical necessity criteria for inpatient admission and observation placement. Knowledge and experience of denials based on the absence of documented medical necessity or failure to meet severity of illness and intensity of service criteria. Knowledge of internal criteria set and Milliman Health Management Guidelines. Current working knowledge of, utilization management, case-management, performance improvement, and managed care reimbursement. Excellent interpersonal communication, critical thinking and negotiation skills. Strong analytical, data management, and PC skills. Ability to work independently and as a member of an interdisciplinary team. Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds. Preferred: 3 years of experience with a Utilization Management focus. Working knowledge of current utilization management, revenue cycle, performance improvement, and / or managed care reimbursement practices. Physical Demands: May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing. Ability to communicate in face-to-face, phone, email, and other communications. Ability to read job-related documents. Ability to use computer. #J-18808-Ljbffr The MetroHealth System (Cleveland, OH)