Patient Account Representative - Patient Financial Services- Per Diem Flexible Shifts - (24479)

Patient Account Representative

Join Our Team at Bergen New Bridge Medical Center!

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you're passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for a Patient Account Representative.

Responsibilities:

• Edit failed claims in the Claims Administrator system and correct data, revising claim to a passed status for submission to payor for Primary, Secondary, Tertiary, etc. Where required, create multiple claims. If error was due to incorrect information on Paragon, then have revisions made to Paragon and then re-bill account. Alert department responsible for error to avoid errors in future.
• Review delinquent error reports, Unbilled Aged Trial Balances to identify reasons claims are held from billing. Satisfy those related to the Billing office. Communicate with the front-end departments, i.e.: Patient Access, Ancillary Departments, and Medical Records for edits related to the respective area.
• Monitor all related Paragon reports to identify claims requiring combination, sequential or interim billing.
• Monitor Late Charge reports daily for rebilling.
• Medicare Behavioral Health Inpatients review available benefits to determine interim billing period.
• Charity Care validate eligibility for service period. Ensure billing data is accurate for recurring account claims.
• Review Claims Administrator Reports daily, to monitor the following: Claims Imported Claims Failed Claims Not Imported Edit Statistics (Reasons claims failed)
• Prepare and perform follow-up for special and client billing for various payors.
• Monitor responses from clearinghouse and payors to identify returned claims. Adjust claims accordingly, for resubmission to the payor.
• Review Aged Trial Balances for claims in billed status not yet paid. Perform follow-up actions where required.
• Manage receivables by exception. Follow-up on those not paid in accordance with expected reimbursement. Contact payor to discuss payment variances, submit adjustments where necessary.
• Prepare technical appeals where required. Refer accounts for clinical appeal where required.
• Analyze, identify and report areas of high-volume error, for enhanced automation opportunity in Paragon or Claims Administrator, or corrective actions in front end areas.
• Daily monitor and working of tickler system in Receivables Administrator to include the following: Work ticklers generated by system based on path assignments. Work ticklers assigned by Claims Management, Management Team and Self Pay teams for payor updates. Monitor follow-up on all accounts
• Utilize Horizon Patient Folder to monitor and follow-up on hardcopy correspondence.
• Monitor and process all requests for Medical Record documentation.
• Monitor claims in Medicare FSS.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Promotes adherence to the Patient's Bill of Rights.
• Understands and adheres to departmental policies and procedures.
• Adheres to the Medical Center's Code of Conduct.
• Familiar with the Medical Center's Mission, Vision and Value statements.
• Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations.
• Attends required meetings Assists in training of new and established employees.
• Performs other duties as assigned to support the overall objectives of the department and organization

Position Qualifications:

Experience: Minimum of 1 years' experience in medical billing procedures, with familiarity with third party insurer regulations required.

Skills:

Typing: 25 WPM (tested) Must pass alphanumeric skills test Intermediate level computer skills required, including Excel and Word. Computerized billing knowledge essential Good Oral and Written communication skills Good interpersonal skills Speaks, reads and writes English to the extent required by the position. Ability to plan and utilize time management skills. Computer literate. Good organizational skills.

Education: High school graduation or equivalent required.

Salary: $22.35 - $29.17 per hour

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.