Office Coordinator- Mason Outpatient Physical Therapy

Office Coordinator - Mason Outpatient Physical Therapy Join a fast-paced outpatient rehab and physical therapy team where you’ll be the first connection point for patients on their healing journey. As an Office Coordinator, you’ll keep the front office running smoothly—scheduling, supporting providers, and creating a welcoming experience that keeps patients coming back. If you’re organized, people-focused, and want to make a real impact in a collaborative, patient-centered environment, this is a great opportunity to grow your career in healthcare. We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience. Apply today and grow your career with a team that truly values you. Location 6020 Mason Montgomery Rd, Mason, OH 45040 Work Schedule Full time (40 hours weekly) Clinic hours are Monday – Thursday: 7-6:30 and Friday: 7-3:30pm Will work 2 early shifts and 2 late shifts a week No weekends or holidays! Incentives & Benefits In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. Please view our benefits page Job Requirements High School Diploma or GED (Required) 1 - 2 years experience Clerical in a related field (Required) Computer proficiency in MS Office Medical terminology Verbal & written communication Customer service Negotiation skills Independent thinker Job Overview This position is a multi-functional position that serves as an organizational and problem-solving contact in the office setting. Under supervision, supports staff, management, and/or medical personnel with executing specific duties essential to the service or business being provided by the department/office. These duties may include data entry, billing, recordkeeping, correspondence, patient contact, registration, time/attendance, scheduling of staff, contractors, patients, or customers, and monitoring/upkeep of equipment, technology, and/or supplies. May conduct and oversee clerical duties including answering of telephones, routing of incoming calls, problem resolution, and customer service. Other duties of a clerical nature essential to the specific business unit may also be included as assigned. Job Responsibilities Coordinates daily activities of clerical department. Supports management staff as needed for payroll, clerical duties, meeting minutes, correspondence, etc. Monitors office processes; checks documents and communications for accuracy. Assists in receiving patients and/or visitors, answers phone, and coordinates front desk activities. Maintains and monitors office equipment and technology, placing service calls as necessary. Working Conditions Bending Climbing - Occasionally Concentrating Continuous Learning Hearing: Conversation - Consistently Hearing: Other Sounds - Occasionally Interpersonal Communication Kneeling - Occasionally Lifting Lifting 50+ Lbs. - Rarely Lifting Pulling - Occasionally Pushing - Occasionally Reaching - Consistently Reading Sitting - Consistently Standing - Frequently Stooping - Frequently Talking - Consistently Thinking/Reasoning Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors Serve: ALWAYS… Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and service Respect: ALWAYS… Respect cultural and spiritual differences and honor individual preferences. Respect everyone’s opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… Acknowledge wins and frequently thank team members and the community. Show courtesy and compassion with customers, team members and the community. #J-18808-Ljbffr TriHealth