Veterinary Partnerships Growth Manager - New England

This role can be based anywhere in New England. About Us At ElleVet Sciences, we are committed to improving the lives of pets through science and innovation. As a leader in veterinary health, we are dedicated to providing effective, science-backed solutions for pets. Our mission is to combine cutting‑edge science with care and compassion to create products that make a real difference. The secret to our success is simple, and the same as our company philosophy: Do the right thing, do what is best for animals, trust science, and always be learning. Our comprehensive benefits package includes the following: Health, dental, and vision insurance Health savings account (HSA) 401(k) with company match 20 days of paid time off (PTO) per year & 9 paid company holidays Basic and voluntary life insurance Short and long‑term disability insurance Employee discount on our products Flexible schedules and room for internal growth Dog friendly office What You Will Do We are dedicated to building long‑term relationships with veterinary practices to ensure the highest standards of care and product efficacy for pets. The Veterinary Partnership Manager (VPM) is a critical role within ElleVet Sciences’ new organizational structure aimed at enhancing customer retention and satisfaction. The VPM will manage the entire lifecycle of veterinary practice accounts, from initial contact and sales to ongoing relationship management. This position is mission‑driven, focusing on building long‑term partnerships. This role is 20% focused on s e curing net new business, 60% retention and growth of existing vet clients, and 20% nurturing relationships with distributor partners. Identify and engage potential veterinary practices within the assigned geographic territory. Serve as the primary point of contact for veterinary practices, ensuring a consistent and seamless customer experience. Develop and maintain strong, long‑term relationships with veterinary practices to enhance customer satisfaction and loyalty Maintain existing revenue sourced from vet clinics and expand revenue to receive quarterly bonus Work closely with internal teams, including marketing, customer experience, and technical support, to provide holistic support to veterinary practices. Track and report on key performance metrics, including customer retention rates, sales growth, customer satisfaction, market trends, and potential areas for improvement. Coordinate with the Learning and Development team to schedule and facilitate full staff training (FST) sessions for new and existing accounts. Ensure veterinary practices receive comprehensive training on product usage and best practices. Who We Are Seeking Experience handling all aspects of the client relationship, from initial contact to ongoing support. Proven success engaging with and supporting Veterinary clients to understand their business strategies, challenges, and goals. Ability to educate clients on existing products, product improvements, and products in the pipeline. Keen understanding of market trends and ability to analyze data. Excellent communicator, with sharp written and verbal communication skills. Knowledge of digital tools and analytics to include Hubspot, OfficeSuite, SAAS‑based B2B lead generation, and ZenDesk. Regional travel to both new and existing clinics in the New England area and relevant conferences and tradeshows. Familiarity or experience working with distributors, specifically in leveraging distribution partnerships to help lead generation and grow existing accounts. Three or more years of outside sales experience or relevant experience in the animal health industry. Building relationships with Veterinary Practices is a plus. Knowledge of CBD and/or natural alternative medicines a plus. Bachelor’s degree in business, marketing, or a related field. Physical Demands and Work Environment: Normal office environment with regular computer use. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ElleVet Sciences is an Equal Employment Opportunity Employer. #J-18808-Ljbffr ElleVet Sciences