Technical Support Specialist
$25 - $30 per hourPrideStaff
Technical Support Specialist Location: Bend, OR (In-Person) Job Type: Full-Time Compensation: $25.00 - $30.00 / hour Position Summary PrideStaff is seeking a hands-on, mechanically and electrically inclined CNC Technical Support Specialist for a premier industrial machinery manufacturer in Bend. In this role, you will provide remote diagnostics, troubleshooting, and support for heavy CNC cutting machinery, motion-control systems, and plasma cutting equipment. If you are driven by a strong mechanical curiosity and love figuring out how physical machines work, this opportunity offers high growth potential-including future field service travel opportunities. Key Responsibilities
- Assist customers via phone, email, and remote tools to diagnose mechanical, electrical, software, and motion-control issues.
- Walk customers through component isolation, system testing, and electrical diagnostics using digital multimeters, schematics, and wiring diagrams.
- Diagnose issues involving motors, drives, relays, sensors, power supplies, gearboxes, gantry assemblies, and torch alignment.
- Assist with machine startup, calibration, preventive maintenance, and basic CAD/CAM or controller software troubleshooting.
- Document technical resolutions within CRM systems and coordinate replacement parts and warranty claims.
- Strong background in electrical and/or mechanical troubleshooting. Experience with hand tools and digital multimeters is required.
- Understanding of basic control circuits, switches, relays, motors, fuses, and wiring. Ability to read (or learn to read) electrical schematics and mechanical drawings.
- Ability to clearly explain complex technical procedures to customers with varying levels of mechanical experience.
- Ideal candidate backgrounds include industrial maintenance, automotive/diesel/heavy equipment repair, mechatronics, welding/fabrication equipment, or military electrical/mechanical occupations.
- Ability to train in-house with the potential to travel (50-75%) for field service, installations, and repairs once fully trained.
Vacancy posted 4 days ago
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