Patient Registration Lead - Front Desk (Bilingual)

LEAD CUSTOMER REGISTRATION REPRESENTATIVE

Job Category: CLINICAL SERVICES Requisition Number: LEADC001067 Posted: May 22, 2026 Full-Time On-site Locations Pay or shift range: $24 USD to $29.30 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Description Take the next step in your career and join the Eisner Health team! Founded in 1920, Eisner Health provides high-quality, integrated community healthcare to the underserved population in Downtown Los Angeles, Lynwood, Sherman Oaks, Panorama City, and Van Nuys. As one of the largest providers of accessible, free, or low-cost health and social services in the area, Eisner Health offers a wide variety of opportunities from which to choose. So don’t delay, we are waiting to hear from you! Responsibilities Welcomes patients to the clinic and provides them with assistance in their registration, as needed. Ensures that the customer registration representatives make every effort to expedite the processing of patient’s registration. Reviews patient information and inputs updated demographics in the patient’s chart and/or computer. Screens every patient for insurance information, or eligibility to any state, County, or private‑funded program. Enters accurate demographic information on every encounter. Handles patient information with utmost respect and confidentiality. Assists patients in filling out paperwork, if needed. Maintains the petty cash box and makes sure the cash balances at opening and closing of the shifts. Collects, counts, logs and balances cash transactions accurately. Enters patient payments into the electronic practice management system and prints out a receipt from the system to give to the patient. Handles patient’s complaints or concerns in a professional manner. Refers to supervisor or clinical department leads when unable to assist patients. Upholds the Center’s mission of providing quality care and ensuring patient satisfaction. Ensures that the verification process is done at a minimum of 1 day prior to the patients’ appointment, the exception being the 1 st of the month for Medi‑Cal and Medi‑Cal managed care eligible patients. Works with managed care when patients are in need of a PCF transfer. Handles miscellaneous assignments as directed by the Manager. Assists in dealing with patient grievance and working with clinic staff to resolve them. Provides input and participates in Customer Service activities of the Center. Utilizes and follows the Center’s established customer service standards in conducting duties. Ensures that co‑workers follow customer service standards in conducting their duties. Learn about all the services and programs at the Center for accurate customer information. Participate in cross‑selling and marketing all Center programs and services to customers. Work collaboratively and professionally with staff from other departments. Perform function(s) and provide coverage for co‑workers as needed, and as directed by the supervisor. Must complete: Customer Service Training Cultural Sensitivity Qualifications Must possess a high school diploma or equivalency. A minimum of one (2+) year medical clerical experience in the front office. Must know and understand various medical and dental insurance requirements. Ability to speak, write, and read English and Spanish. Knowledge and experience in the use of computer, multi‑button telephone, and simple business machines; must learn the Center’s computer and telephone system within one month of hire. Benefits PTO Accrual rate of 7.08 hours per pay period (26 pay periods per year). 9 Paid Holidays. 40 hours of paid Jury Duty time per year. Flexible Spending Accounts (Healthcare, Dependent Care, & Transportation). Employer‑Sponsored life insurance & long term disability. 30 covered visits for Chiropractic or Acupuncture visits. 401k plan with 3% employer contribution. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Eisnerhealth