Lead Front Desk

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients. Job Summary The Front Desk Lead position at our client involves overseeing a team in the pediatrics department. The main responsibilities include managing front desk duties, working with insurances, and ensuring excellent customer service. The role requires a leader who can coordinate with a team, handle patient registrations and demographics, and resolve any patient inquiries or issues efficiently. Responsibilities / Job Duties Lead and oversee a team performing front desk duties. Support checking insurance eligibility and managing insurance-related tasks. Handle patient registrations and demographic updates. Ensure efficient customer service and patient satisfaction. Manage cash transactions and maintain cash balance. Address patient complaints and grievances professionally. Promote the Center's programs and services. Provide coverage for co-workers as needed. Minimum Education and Experience Qualification Requirements Qualifications Experience in a lead, supervisor, or managerial style role. Proficiency in Spanish language. Experience in working with Electronic Health Records, particularly Athena EHR, is preferred. Experience in a Community Health Center (CHC) or Federally Qualified Health Center (FQHC) setting is preferred. Schedule / Shift Monday - Friday: 8am - 4:30pm, with two Saturdays a month. A day off during the week is provided if a Saturday is worked. Benefits Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances). Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)). 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1). Short Term Disability Insurance. Term Life Insurance Plan. Required Employment / Compliance Language Medix is an equal opportunity employer committed to the core values of the Americans with Disabilities Act. We ensure employers comply with the ADA and offer reasonable accommodations to qualified applicants. * We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). Medix Overview: With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours. * As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. Medix