Content Operations Manager II

Title: Satellite Payload Operations Engineer
Location: New York, NY (onsite)
Duration: 12 month contract
Compensation: $19.00 - 28.00/hr
Summary
Music Publishing Operations Specialist with 2+ years of experience in operations, data management, or a related field. Key skills: A proactive self-starter with experience in ownership research and verification, data ingestion and quality assurance, process automation and optimization, cross-functional collaboration, and partner operations support.

About the Role
We are seeking a highly organized and self-motivated contingent worker to join a Music Publishing Operations team. In this role, you will manage end-to-end publishing operations, research and verify ownership data, and drive process automation - all while ensuring accuracy and strong partner support. We're looking for a creative problem-solver who thrives in ambiguity, champions innovation, and is passionate about improving the accuracy and completeness of rights holder information across the publishing ecosystem.

Responsibilities

• Drive Strategic Innovation: Develop and implement scalable automation solutions and process optimizations that address current operational needs while building future-ready systems and enhanced operational capabilities.
• Embrace Continuous Innovation: Learn rapidly from experience, iterate on solutions, and treat every challenge as an opportunity for operational advancement.
• Ownership Research & Verification: Research and verify publishing ownership data using internal and external third-party tools to identify gaps and improve the accuracy and completeness of rights holder and ownership information.
• Support the end-to-end management of music publishing operations, ensuring accuracy, timeliness, and compliance with partner requirements.
• Assist with data ingestion, validation, and quality assurance across publishing data systems.
• Collaborate cross-functionally with internal teams and external partners to resolve data discrepancies and operational issues.
• Monitor, analyze, and report on key operational metrics to identify trends, risks, and areas for improvement.
• Maintain and improve documentation of processes, workflows, and standard operating procedures.

Minimum Qualifications

• 2+ years of experience in operations, data management, or a related field.
• Strong organizational skills with demonstrated ability to manage multiple priorities and meet deadlines.
• Proficiency in spreadsheet tools (e.g., Google Sheets, Excel) and comfort working with large datasets.
• Excellent written and verbal communication skills.
• Ability to work independently in a fast-paced, ambiguous environment.

Preferred Qualifications

• Experience in a similar role within the music publishing industry.
• Familiarity with music publishing data (e.g., royalty data, metadata, ownership/share information).
• Experience researching publishing ownership information using third-party tools.
• Experience with music publishing data exchange processes and formats (e.g., CWR, DDEX).
• Strong problem-solving skills and the ability to work under pressure.
• Experience with process automation tools or scripting (e.g., Python, SQL).
• Knowledge of music rights management tools.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

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