Director OF Operations

C1 Company Overview C1 is the foremost, single‑source provider of advanced communications and data technology for business. If it’s digital, we connect our customers to it—from phone systems and hardware to computer networks, application development, managed solutions and more. We are 100% passionate about designing, implementing, managing and supporting our customers’ every need from end to end so that they can focus on what they do best. Summary The Director, Renewal Operations leads the C1 team dedicated to providing C1 and manufacturer quotes for renewals of C1 proprietary services and third‑party services contracts. The role manages quoting processes and resources to meet established service levels, and builds and maintains relationships with C1 business and field leadership to ensure processes meet sales and revenue objectives. The Director is accountable for improving and maintaining market‑standard renewal rates on proprietary and third‑party renewable contracts. Responsibilities Operational Leadership Partner closely with Contract Management and Vendor Management teams to establish, maintain, and continuously improve renewal processes, workflows, and handoff procedures, ensuring contractual renewals are identified, quoted, and executed within required timelines and that no renewal opportunities are missed due to process gaps, ownership ambiguity, or operational breakdowns. Own and lead all renewal quoting operations, ensuring consistent execution, quality, and SLA attainment across all supported services and manufacturers. Establish operational standards, workflows, controls, and governance processes that drive efficiency, scalability, and predictable outcomes. Oversee daily quote production activities, queue management, capacity planning, workload balancing, and resource allocation. Executive presence with the ability to influence and build credibility across all levels of the organization, including senior leadership. Work with Alliances to determine contract and vendor‑related sales plays, EOLs, and related opportunities. Global Team Leadership Guide our GICC distributed quoting organization, including direct partnership with offshore teams located in India. Foster a culture of collaboration, trust, engagement, and shared ownership between U.S. and India‑based teams. Build and maintain a highly effective partnership with the offshore India operations team—a non‑negotiable requirement. Champion knowledge sharing and cross‑training initiatives that strengthen team capabilities, reduce key‑person dependencies, and improve organizational resilience. Promote a culture of inclusion and engagement across geographically diverse teams, ensuring employees feel connected, valued, and accountable regardless of location. Qualifications 7+ years of leadership experience in Renewal Operations, Sales Operations, Shared Services, Business Operations, or a related operational environment. Demonstrated success leading high‑volume transactional operations with measurable service level, quality, productivity, and customer experience goals. Proven experience leading global teams and operating successfully within an onshore/offshore delivery model, including strong partnership and collaboration with India‑based teams. Strong working knowledge of CRM platforms and business systems, including the ability to leverage data, workflows, and system capabilities to improve operational performance and visibility. Advanced analytical skills with demonstrated experience developing, interpreting, and presenting operational reporting, dashboards, KPIs, and business performance metrics. Ability to identify trends, risks, and opportunities through data analysis and translate findings into actionable operational strategies and process improvements. Demonstrated ability to anticipate business needs, and proactively develop operational plans that support future growth and changing customer requirements. Strong understanding of renewal lifecycle management, contract management principles, and operational processes required to maximize renewal retention and reduce renewal leakage. Strong process improvement, problem‑solving, organizational, and decision‑making skills with a proven ability to drive operational excellence. Benefits 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (UnitedHealthcare, Reference Based Pricing, Kaiser) RX Home Delivery HSA with Employer Contribution In‑vitro Fertility (treatment coverage) Dental and Vision (12‑month and 24‑month frames allowance) FSA Plans (Healthcare, Dependent Care, Limited Purpose) Pre‑tax Commuter Plans Employer‑paid Life Insurance, Short‑Term Disability, Long‑Term Disability (optional self‑paid) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance for team member, spouse and child Voluntary Accidental Death for team member and spouse Legal/ID Theft Plans TeleHealth Wellness via Omada Health (healthy living solution) Travel Assistance, Business Travel Accident Coverage, Medical for foreign travel coverage Employer‑paid Pet Telehealth, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance Volunteer Time Off 10 Holidays, Summer Sizzle, On‑Demand Pay (Daily Pay) Location Atlanta, GA, United States Work Environment Ability to handle multiple priorities and demands in a fast‑paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties / Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement and/or the current version of the workplace poster. Pay Range $120,000 - $150,000 E-Verify E-Verify Right to Work Right to Work Poster #J-18808-Ljbffr