Electro-Mechanical Technical Support Specialist I
Full-time
Nucor Corporation
Job Details
Division: Rytec Corporation
Location: Jackson, WI, United States
Other Available Locations: N/A
Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve.
Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Basic Job Functions: The Technical Support Specialist I is responsible for providing technical problem resolution to the dealers and end-users. The Technical Support Specialist will strive to provide the highest level of customer service, by clearly communicating technical solutions in a user-friendly, professional manner. ESSENTIAL FUNCTIONS: Provide technical support resolution via phone and email with end-users, contractors and dealer network
Resolve electrical and mechanical problems that could be encountered before, during, and after product installation
Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner
Accurately process and properly record call and email transactions utilizing computer software programs
Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience
Assist Engineering on R&D projects both in house and in the field
Offer technical guidance to the Parts department involving custom orders
Travel occasionally to customer sites to resolve problems that need onsite assistance Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times. Minimum Qualifications: Ability to lift 50 - 70 pounds occasionally.
Prolonged periods sitting at a desk and working on a computer.
This position is in an office environment where the noise level is moderate.
An occasional amount (20%) of domestic travel for company business will be required through various modes of transportation (car, airplane, etc.).
A minimum of 2 weeks will be required at each manufacturing facility (Jackson and Hartford) building our products to better understand the individual components.
Industry experience in high speed doors, material handling or dock levelers is preferred
Commercial or industrial electrical background and working knowledge of relay logic, electrical control systems, and solid-state technology.
Excellent verbal and written communication skills with an emphasis on proper phone etiquette
Working knowledge of SalesForce
Learn how to properly document a call with proper category and codes
Working with Five9 phone system
Using the SAP sandbox to work on mock quotes and orders
High attention to detail and accuracy for problem analysis and solutions
Mechanical aptitude
Possess a valid passport
Ability to read, analyze, and interpret technical manuals & drawings. Ability to write routine reports and correspondence. Ability to speak clearly and effectively before customers or employees of organization. Ability to effectively present information to management.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Accountability & Dependability: Shows up to work on time, and follows instructions, policies, and procedures. Meets productivity standards, deadlines, and work schedules. Does not make excuses for errors or problems; acknowledges and corrects mistakes.
Customer Focus: Deliver products and services when and where the customer needs them. Explore options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied.
Analysis/Reasoning: Examine data to grasp issues, draw conclusions, and solve problems by identifying relevant facts.
Product Knowledge/Application: Knows product features; demonstrates knowledge of current business practices and appropriate product applications. Works collaboratively to analyze information and develop solutions.
Communication: Organize & express ideas and information clearly, using appropriate and efficient methods of conveying the information. Communicate accurately & honestly in an open, candid and respectful manner.
Decision Making & Judgement: Gather information and others' input when making decisions. Consider lessons learned from experience. Consider all when weighing the benefits, costs, and risks associated with each.
Ethics & Integrity: Earn others' trust and respect through consistent honesty and professionalism in all interactions. Avoids situations and actions considered inappropriate or which present a conflict of interest.
Teamwork: Help teammates who need or ask for support or assistance. Celebrate the achievements of teammates. Encourage team unity through sharing information or expertise, working together to solve problems, and putting team success first. Preferred Qualifications: Associate's degree or equivalent from two-year College or Technical school desired; or two to four years related customer service/troubleshooting experience and/or training; or equivalent combination of education and experience. Nucor is an Equal Opportunity Employer and a drug-free workplace Nearest Major Market: MilwaukeeNucor Corporation is acting as an Employment Agency in relation to this vacancy.
Division: Rytec Corporation
Location: Jackson, WI, United States
Other Available Locations: N/A
Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve.
Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Basic Job Functions: The Technical Support Specialist I is responsible for providing technical problem resolution to the dealers and end-users. The Technical Support Specialist will strive to provide the highest level of customer service, by clearly communicating technical solutions in a user-friendly, professional manner. ESSENTIAL FUNCTIONS: Provide technical support resolution via phone and email with end-users, contractors and dealer network
Resolve electrical and mechanical problems that could be encountered before, during, and after product installation
Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner
Accurately process and properly record call and email transactions utilizing computer software programs
Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience
Assist Engineering on R&D projects both in house and in the field
Offer technical guidance to the Parts department involving custom orders
Travel occasionally to customer sites to resolve problems that need onsite assistance Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times. Minimum Qualifications: Ability to lift 50 - 70 pounds occasionally.
Prolonged periods sitting at a desk and working on a computer.
This position is in an office environment where the noise level is moderate.
An occasional amount (20%) of domestic travel for company business will be required through various modes of transportation (car, airplane, etc.).
A minimum of 2 weeks will be required at each manufacturing facility (Jackson and Hartford) building our products to better understand the individual components.
Industry experience in high speed doors, material handling or dock levelers is preferred
Commercial or industrial electrical background and working knowledge of relay logic, electrical control systems, and solid-state technology.
Excellent verbal and written communication skills with an emphasis on proper phone etiquette
Working knowledge of SalesForce
Learn how to properly document a call with proper category and codes
Working with Five9 phone system
Using the SAP sandbox to work on mock quotes and orders
High attention to detail and accuracy for problem analysis and solutions
Mechanical aptitude
Possess a valid passport
Ability to read, analyze, and interpret technical manuals & drawings. Ability to write routine reports and correspondence. Ability to speak clearly and effectively before customers or employees of organization. Ability to effectively present information to management.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Accountability & Dependability: Shows up to work on time, and follows instructions, policies, and procedures. Meets productivity standards, deadlines, and work schedules. Does not make excuses for errors or problems; acknowledges and corrects mistakes.
Customer Focus: Deliver products and services when and where the customer needs them. Explore options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied.
Analysis/Reasoning: Examine data to grasp issues, draw conclusions, and solve problems by identifying relevant facts.
Product Knowledge/Application: Knows product features; demonstrates knowledge of current business practices and appropriate product applications. Works collaboratively to analyze information and develop solutions.
Communication: Organize & express ideas and information clearly, using appropriate and efficient methods of conveying the information. Communicate accurately & honestly in an open, candid and respectful manner.
Decision Making & Judgement: Gather information and others' input when making decisions. Consider lessons learned from experience. Consider all when weighing the benefits, costs, and risks associated with each.
Ethics & Integrity: Earn others' trust and respect through consistent honesty and professionalism in all interactions. Avoids situations and actions considered inappropriate or which present a conflict of interest.
Teamwork: Help teammates who need or ask for support or assistance. Celebrate the achievements of teammates. Encourage team unity through sharing information or expertise, working together to solve problems, and putting team success first. Preferred Qualifications: Associate's degree or equivalent from two-year College or Technical school desired; or two to four years related customer service/troubleshooting experience and/or training; or equivalent combination of education and experience. Nucor is an Equal Opportunity Employer and a drug-free workplace Nearest Major Market: MilwaukeeNucor Corporation is acting as an Employment Agency in relation to this vacancy.
Vacancy posted 8 hours ago
Similar jobs that could be interesting for youBased on the Electro-Mechanical Technical Support Specialist I in Jackson, WI vacancy
$27.06 per hour
...Shift 11:00 AM - 7:30 PM We want the right Maintenance Repair Mechanic to join us at Ryder to work on Heavy Duty Vehicles Apply... ...minor repairs Performs preventive maintenance with training and support Performs facility maintenance duties Perform all entry...MechanicalHourly payWeekly payFull timeMonday to FridayShift workAfternoon shiftRyder System
Jackson, WI19 hours ago- ...Job Description Job Description Mechanical Design Engineer Grafton, WI – Direct Hire Productive Resources ( is seeking a candidate... ...and revision. Provide necessary drawing views to support the production and assembly process. Requirements: Strong...Mechanical
Productive Resources
Grafton, WI14 days ago - ...Manufacturing Technician to support daily manufacturing and warehouse... ...by performing hands‑on technical support and troubleshooting across... ...experience in electronic or mechanical manufacturing environments... ...certification in Mechatronics, Electro‑Mechanical, Manufacturing Technology...MechanicalTemporary work
Wago
Germantown, WI1 day ago - Dollar General is seeking a skilled Fleet Mechanic to maintain and enhance our fleet's performance. In this role, you will be responsible... ...performed, and collaborating with team members. Join us in a supportive environment where your effort fosters professional growth and...Mechanical
- ...other team members regarding technical design, project execution, and... ...engineering calculations to support design work, including the use... ...Bachelor's degree in mechanical engineering or in a related field... ...to analyze and troubleshoot electro‑mechanical products. Ability...MechanicalFor contractorsWork at office
- ...exciting and rewarding position of a Mechanical Engineer Specialist Engineer to support research and technology... ...different audiences (business leaders, technical colleagues and lay people). The successful... ...mechanical systems and electro‑mechanical devices in relevant lab...MechanicalH1bLocal areaRemote work
$56.16k - $66.56k
...Maintenance Technician provides maintenance support across two production facilities and plays a key role in keeping all plant mechanical systems and production equipment operating... ...roles such as maintenance electrician, electro‑mechanical technician, utility technician...MechanicalPermanent employmentRelocation packageMonday to FridayShift workNight shiftAfternoon shiftAerotek
Germantown, WI12 hours ago- ...If you're a hands-on mechanic who takes pride in your ability to keep equipment and vehicles... ...small engines, and heavy equipment--to support award-winning projects across the... ...maneuver equipment safely ~2+ years of technical auto or equipment mechanic training ~...Mechanical
COST of Wisconsin, Inc.
Jackson, WI2 days ago - Pump Assembler Join us at our new facility in Cedarburg! Wilo USA LLC is a subsidiary of Wilo SE, which is headquartered in Dortmund, Germany. Wilo is one of the leading manufacturers of pumps & pump systems for heating, cooling & air-conditioning solutions, water...MechanicalMonday to FridayDay shift
- ...Job Description Position: Technical Support Specialist I. Responsibilities include providing technical assistance to external client base for one main API Healthcare software solution. Plays key role in call center diagnosing, troubleshooting, and resolving application...Remote work
GE Healthcare
Hartford, WI4 days ago $28 - $32 per hour
...| Rockfield, WI | On-Site | Permanent Tight knit culture | Electro-Mechanical and Automation | Hiring for both shifts A bit about us: Founded... ...continuous improvement while investing in technologies that support the future of food manufacturing. Why join us? Comprehensive...MechanicalHourly payPermanent employmentLocal areaAll shiftsShift workAustralia-Employment
Germantown, WI3 days ago- ...Dollar General is seeking a skilled Fleet Mechanic to join their team in Walton, KY. This role is crucial for maintaining a reliable... ...Candidates should exhibit strong problem-solving skills and a passion for technical work in a dynamic environment. #J-18808-Ljbffr...Mechanical
Dollar General
Allenton, WI4 days ago - ...join our fast-growing service team! If you're a skilled Diesel Mechanic, Automotive Technician, or Ford Master Tech who takes pride in... ...and Operated Environment ~ Long-Term Job Security and a supportive team atmosphere Responsibilities Perform diagnostic...MechanicalLocal areaFlexible hours
Gordie Boucher Ford of Thiensville
Menomonee Falls, WI1 day ago - Alto Shaam, Inc. in Menomonee Falls, WI is looking for a Mechanical Engineer II to develop and analyze new designs and ensure product specifications are met. The role requires creativity, problem-solving skills, and collaboration with cross-functional teams. Ideal candidates...Mechanical
- ...required for optimal pressroom performance. Diagnose and repair mechanical and electrical components, including compressors, motors, fans... ...8 Universal Certification. A valid Journeyman license or HVAC technical degree is a plus. Strong understanding of electrical...MechanicalFor contractorsLocal area
Arandell
Menomonee Falls, WI4 days ago - ...engineer to develop and analyze designs for commercial foodservice equipment. The ideal candidate will have a Bachelor's degree in mechanical engineering and at least 7 years of progressive experience in engineering roles. Key responsibilities include leading product...Mechanical
$80.7k - $153.75k
Systems, Inc. is seeking an Associate Manager - Mechanical Engineer in Germantown, WI, responsible for leading high complexity projects and mentoring engineers. The role entails developing and revising designs using advanced 3D CAD software and ensuring compliance with...Mechanical- E.H. Wolf & Sons is seeking a mechanically inclined Field Service Technician in Slinger, WI, to install, maintain, and troubleshoot fuel pumps and lubrication systems. Responsibilities include mechanical inspections and repairs, completing service reports, and required...Mechanical
- ...Engineer to design and quote special form tools and modified standard cutting tools. The role requires a college degree preferably in Mechanical Engineering, proficiency in MS Office, and the ability to read blueprints. Candidates with machining experience and knowledge of...Mechanical
- ...building, testing, and innovating equipment. This position demands a hands-on approach, requiring 7+ years of experience in an electro/mechanical manufacturing environment. A collaborative spirit and strong communication skills are essential to contributing to product...Mechanical
$33.12 per hour
...needed to protect our employees and that's reflected in our "Drive to Zero Injuries" initiative results. What you'll do: Utilize your mechanical knowledge in maintaining a high speed coater line Troubleshoot, maintain, repair, and modify all mechanical systems Use precision...MechanicalHourly payTemporary workShift workSilgan Containers Manufacturing Corporation
Menomonee Falls, WI1 day ago- ...will play a critical role in both launching new products and supporting existing production. This role is intentionally balanced between... ...support. OUR IDEAL CANDIDATE: You have a strong mechanical aptitude, worked 3+ years in a manufacturing environment, and...MechanicalTemporary workCasual work
JW Speaker
Germantown, WI3 days ago $7.5k
...systems, brake systems, HVAC systems and lift-gate hydraulic, mechanical and electrical systems. ~ Follow procedures including documenting... ..., Not Required) Experience ~ Medium / Heavy Duty truck technical training ~2-year school and 4 years of experience OR ~5...MechanicalHourly payFull timeWork at officeLocal areaRelocation packageNight shiftAfternoon shiftSysco
Jackson, WI9 hours ago$39.5 per hour
...Position Overview: The Maintenance Mechanic reports to the Maintenance Supervisor and... ..., and automation equipment. This role supports manufacturing operations by ensuring equipment... ...candidate has strong mechanical and technical skills, excellent problem-solving...MechanicalFull timeSeasonal workImmediate startMonday to FridayShift workWeekend workAfternoon shiftGehl Food and Beverage
Germantown, WI2 days ago$40 per hour
...skilled Industrial Maintenance Technician to support operations across aseptic packaging and... .... What You'll Do Perform mechanical and electromechanical maintenance and troubleshooting... ...to read electrical schematics and technical documentation Experience with CMMS...MechanicalHourly payFull timeSeasonal workImmediate startGehl Food and Beverage
Germantown, WI2 days ago$24.75 - $40 per hour
...Quad is currently seeking a Maintenance Mechanic to work at our Sussex, Wisconsin location. Responsibilities Safely and properly perform mechanical repairs and preventative maintenance procedures on all manufacturing equipment. Troubleshoot and repair precision machinery...MechanicalHourly payLocal areaRelocation packageNight shiftQuad
Cedarburg, WI1 day ago- Alto-Shaam, Inc. is looking for a Mechanical Engineer II in Menomonee Falls, Wisconsin. The role involves developing and analyzing product designs, testing and validation, and collaborating with engineering teams. The ideal candidate holds a Bachelor's degree in mechanical...MechanicalWork at office
$24.75 - $40 per hour
Quad in Cedarburg, Wisconsin is seeking a Maintenance Mechanic to perform mechanical repairs and preventative maintenance on manufacturing equipment. The ideal candidate will have experience in maintaining various mechanical systems and be proficient in safety practices...MechanicalHourly pay- A defense technology company is seeking a Mechanical Engineer II in Menomonee Falls, WI, specialized in acoustic design and analysis. The... ...involves executing detailed acoustic testing and providing technical leadership for product developments in naval power electronics...MechanicalFlexible hours
$25 - $32 per hour
...craftsmanship, problem-solving, and producing high-quality tooling that supports manufacturing operations. Our facility specializes in metal... ...to perform complex tool, die, and fixture repairs ~ Strong mechanical aptitude and troubleshooting skills ~ Ability to work...MechanicalHourly payApprenticeshipMonday to FridayShift workDay shiftGoodwin Recruiting
Jackson, WI2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Electro-Mechanical Technical Support Specialist I. Be the first to apply!
