Residential HVAC Service Manager

Build a Service Department You're Proud To Put Your Name OnA well-established, growing residential home services company in the Treasure Valley is looking for a Service Manager who wants to own the results, not just report them.You'll lead the residential HVAC service team. That means growing revenue, developing technicians into top performers and future leaders, and building a culture where people want to stay and win together. If you're the leader technicians follow because they want to, and you love seeing the scoreboard move, keep reading.This role is for you if you:Get energized by a scoreboard and like to competeCan walk into a ride-along and turn an average tech into a top producerTalk conversion rates and average tickets with the same ease you troubleshoot a tough no-heat callWant real authority to make decisions, set the pace, and build your team your wayMeasure your success by how many people you've grown, not just this month's numbersWhat You'll OwnRevenue & growth: Drive department revenue, conversion, average ticket, and opportunity-call performance toward aggressive goalsPeople development: Coach techs on sales conversations, customer experience, and technical skill through weekly 1:1s, ride-alongs, and real-time feedbackCulture: Set the standard and keep it high while building a team that's accountable, connected, and fun to be part ofLeadership pipeline: Spot high-potential techs early and mentor them into lead and leadership rolesField support: Jump in on difficult calls when your team needs youOnboarding: Set new technicians up to ramp fast and succeedCollaboration: Partner with dispatch, sales, install, and ops leaders to keep the whole operation running sharpOperational standards: Keep vehicles, process, and service quality at a level customers noticeHow You'll WinYou'll be measured on what matters to the business and the people in it:Department revenue and technician productivityConversion rate and average ticketCallback/return rateTechnician retention, engagement, and growthCustomer experienceHit these numbers and your incentives reflect it.What You Bring3+ years in the HVAC industry; residential service strongly preferredExperience leading, supervising, or managing a service team (strongly preferred)A track record of coaching technicians to higher sales and performanceSolid technical knowledge of HVAC systems, diagnostics, and partsFluency with service KPIs and the ability to turn data into coachingThe confidence to hold people accountable while keeping morale highExperience with field-service software (ServiceTitan or similar) a plusA competitive drive and a hunger to keep growing as a leaderWhat You'll GetTotal compensation $110K–$145K+: competitive base ($80K–$95K, depending on experience) plus performance incentives tied to department resultsCompany vehicle, gas card, phone, and tabletHealth, dental, vision, and life insurance401(k) with company matchPaid time offYear-round, stable workLeadership and professional development investmentIn-house classroom and hands-on training facilityDedicated parts and operational support, so you can focus on leadingTool purchase programsTeam events, meals, and celebrationsReal career advancement in a growing organization