Overnight Front Desk
Four Seasons Hotels
Overnight Front Desk Receptionist (Part Time)
The Overnight Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest's stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.
What You Will Do
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone
- Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests
What You Bring
- One+ years experience working within a luxury hotel or similar environment is considered an asset
- Excellent interpersonal skills and communication skills
- Cross cultural sensitivity, and customer service orientation
- Guest centricity and understanding the importance of guest's preferences
What We Offer
- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Employee discount for stays at any Four Seasons worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
Schedule & Hours
- Part-Time
- Overnight
- Friday/Saturday/Sunday availability required
- Typically 11:00PM - 7:30AM shift
- Flexibility to work early mornings, evenings, weekends and holidays.
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Don't miss this opportunity to be part of our award-winning team, while developing your career with the world's leading luxury hotel company! We look forward to receiving your application!
Vacancy posted 2 days ago
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