Information Technology_USA - USA_Analyst

Servicenow ItSM Senior Developer

Location: Oakland, CA or Cincinnati, OH

Duration: 6 months

Skill id: 10717701 US Citizen or Green Card Holder Only Due to Federal Compliance

ServiceNow ITSM Senior Developer

Technical Competency

Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent

Ability to configure ServiceNow ITSM applications in alignment with approved design plans

Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing

Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS

Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively

Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability

Must be ServiceNow Certified Systems Administrator

Should possess knowledge in Agile/Scrum methodology

Basic knowledge with ITIL/industry standards

Knowledge of software development lifecycle (SDLC)

Behavioral competency

Effective communication skills with both non-technical and technical audiences (verbal and written)

Excellent Interpersonal skills to work with the project team members collaboratively

Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Roles & Responsibilities

Including experience with the Service Catalog module and creating custom applications

Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists), and enhancing the user interface to provide a custom look and feel

Ability to implement moderate to complex custom widgets and backend scripting

Strong knowledge of ServiceNow platform architecture, modules, and functionalities

Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows and solution migration to higher environment

Experience in developing ServiceNow integrations using APIs, web services, and data imports/exports

Experience in Workflows, SLAs, Import Sets and Update Sets

Experience in creation of Record Producers and Catalogue Items using Variables, Variable Sets

Working knowledge to schedule jobs, events, and triggers to manage business needs

Experience in creating transform maps and Import sets for uploading the bulk data through sheets

Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes

Must have experience in Service Now Custom Development

Sound knowledge of Computer Science fundamentals – data structures, algorithms, operating system concepts

Excellent analytical skills, methodical problem-solving skills and troubleshooting skills

Self-motivated and willing to learn new skills and technologies as needed

Ability to meet objectives, goals, and deadlines with minimal supervision

Self-motivated individual, Flexible, Adaptable. Optimistic, Self-aware, Open to change

Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity

Shows moral courage, openness, and honesty in all dealings

Engages interest and participation of others and has a collaborative approach to working with others

Training skills, to able to understand project implementation and train business users

Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions

Excellent communication and collaboration skills, with the ability to work effectively in a team environment

ServiceNow certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA), are preferred