Patient Responsibility Coordinator

Patient Responsibility Coordinator

Hybrid after contract | $58,000 - $65,000 | Full-Time (Contract-to-Hire)

Make an Impact in Healthcare Support & Benefits Navigation

We are seeking a Patient Responsibility Coordinator to join a fast-paced, mission-driven healthcare services team. This role is ideal for professionals who thrive in customer-facing healthcare environments, enjoy educating patients and providers, and have a strong understanding of medical insurance, benefits, and reimbursement processes.

This is not a collections role-you'll serve as a trusted resource, helping patients and providers understand coverage, out-of-pocket costs, and available financial options.

Key Responsibilities

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  Serve as a primary contact for patients, caregivers, and healthcare providers
  
  



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  Explain insurance coverage, patient responsibility, and benefits details clearly and accurately
  
  



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  Provide financial guidance and support options aligned with company policies
  
  



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  Manage high-volume communication across phone, email, SMS, and chat channels
  
  



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  Analyze and interpret insurance data, eligibility, and benefit structures
  
  



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  Maintain detailed and compliant documentation in CRM systems (Salesforce)
  
  



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  Track and report on KPIs, performance metrics, and customer experience data
  
  



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  Ensure compliance with HIPAA, PHI, and healthcare regulatory standards
  
  



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  Collaborate cross-functionally with revenue cycle, funding, and operations teams
  
  



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  Identify opportunities for process improvement and workflow optimization
  
  

Qualifications

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  2+ years of experience in:
  
  
  
  
  
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    Healthcare customer service
    
    
  
  
  
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    Patient support / patient access
    
    
  
  
  
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    Insurance verification / benefits coordination
    
    
  
  
  
  
  



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  Strong knowledge of:
  
  
  
  
  
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    Medical insurance plans (commercial, Medicare, Medicaid)
    
    
  
  
  
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    Benefits administration and reimbursement processes
    
    
  
  
  
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    Patient responsibility / out-of-pocket calculations
    
    
  
  
  
  
  



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  Experience with Durable Medical Equipment (DME), home health, or medical funding strongly preferred
  
  



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  Proficiency in CRM systems (Salesforce preferred) and Microsoft Office Suite
  
  



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  Bilingual Spanish/English highly desired
  
  



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  Excellent communication, problem-solving, and analytical skills
  
  



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  Ability to multitask in a high-volume, data-driven environment
  
  

Schedule & Work Environment

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  Monday - Friday | 8:00 AM - 4:30 PM (CST)
  
  



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  Onsite during training/contract period
  
  



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  Transition to
  
  
  hybrid work model after contract
  
  
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    3 days remote / 2 days onsite
    
    
  
  
  
  
  

Compensation & Benefits

During Contract Period:

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  Medical, dental, vision coverage
  
  



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  Life insurance & disability options
  
  



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  Paid sick/safe time
  
  



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  Supplemental coverage (accident, critical illness)
  
  

Upon Conversion:

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  Highly competitive healthcare coverage (employer-paid majority of premiums)
  
  



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  Extensive paid time off package (PTO + holidays + personal days)
  
  



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  Performance bonuses & profit-sharing opportunities
  
  



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  Retirement plan with employer contribution + ownership opportunities
  
  



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  Lifestyle spending account (wellness & personal use)
  
  



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  Tuition reimbursement & student loan assistance
  
  



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  Cell phone & internet reimbursement
  
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Ultimate Staffing