Business Office Customer Service Associate - Full Time

divh2Business Operations Associate/h2pAs a Business Operations Associate, you will be the backbone of our store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. This role combines exceptional customer service, attention to detail, and strong organizational skills in a fast-paced, team-oriented environment. Youll handle cash management, audit and process critical paperwork, and provide clear communication to customers and internal teamsall while upholding CarMaxs commitment to transparency and integrity./ppAt CarMax, we are the nations largest retailer of used cars with stores from coast to coast, and we are still growing. Were rethinking the way people buy cars and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether youre advancing your career or growing your skillset, we are here to drive you forward./ph3Role Responsibilities/h3ulliDeliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes./liliProcess and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation./liliManage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding./liliHandle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols./liliTrain and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic./liliPerform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy./liliFollow CarMax Environmental, Health and Safety (EHS) requirements and maintain a clean and orderly work area./li/ulh3Required Qualifications/h3ulliAbility to read, interpret, and record data accurately for compliance and reporting./liliStrong organizational and multitasking skills in a deadline-driven environment./liliProficiency in Microsoft Office and data entry systems with intermediate PC skills./liliEffective verbal and written communication skills for customer and team interactions./liliAbility to lift up to 20 lbs and work on your feet for extended periods./liliCommitment to confidentiality, integrity, and adherence to CarMax policies./liliFlexibility to work varied schedules, including nights, weekends, and holidays./li/ulpAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nations largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive./ppAs an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels changesparking ideas, overcoming challenges, and shaping whats next. Join us in creating a better future for our company, our customers, and the communities we call home./ppCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law./ppUpon an applicants request, CarMax will consider reasonable accommodation to complete the CarMax Job Application./p/div