Stewardship and Donor Relations Coordinator

Description

SFCM is seeking a Stewardship and Donor Relations Coordinator to foster deep and meaningful connections between the Conservatory and its many supporters. A member of a 10-person Advancement team, this role will help shape and implement short- and long-term stewardship, recognition, and donor engagement plans, maximizing the ability of the Advancement team to demonstrate the impact of philanthropy build quality relationships with SFCM’s annual, major, principal, and planned gift donors. The role also provides key database and operations support within the Advancement team.

Reporting to the Associate Vice President of Advancement Operations, the Stewardship and Donor Relations Coordinator is responsible for collaborating across fundraising divisions to provide engagement touchpoints for donors at all levels and for working in partnership with Gift Officers to execute personalized stewardship for SFCM’s most generous supporters. Working closely with the Financial Aid office, front-line fundraisers, and Accounting, this role manages the annual stewardship of scholarship donors and their named funds, tracking and reporting on scholarships and award recipients, including collaborating with our Events team on our annual Scholarship Luncheon.

Internal Collaborators: Advancement, Financial Aid, Marketing, Faculty, Conservatory staff, students

External Contacts: Donors, Trustees, vendors

Stewardship and Donor Engagement Strategy

• Create and activate a comprehensive stewardship strategy that identifies distinct and creative opportunities for donor acknowledgment, recognition, and engagement and demonstrates the impact of gifts at all levels
• Draft and compile annual endowment and scholarship reports for donors
• Collaborate with the Donor Experience and Events team to manage individual visits andlarge-scale stewardship events, such as behind-the-scenes tours, concerts, and master classes
• Coordinate the production of stewardship mailings and digital communications including holiday cards, birthday cards, first-time donor cards and e-newsletters
• Ensuring appropriate donor recognition throughout the Bowes Center and 50 Oak facility, including administering signage and adhering to recognition standards
• Foster strong collaboration with academic and program partners for the purpose of tracking and reporting on impact
• Conduct prospect research on new and existing donors using iWave and other tools, informing the team of appropriate stewardship/engagement opportunities and generating facebooks for Advancement events to be referenced by Gift Officers and the Executive Office
• Partner with Box Office to facilitate seat reservations for donors attending events and performances

Data and Operations

• Manage and execute SFCM’s donor acknowledgment process, including generating acknowledgment letters in a timely fashion, ensuring that messaging templates are updated periodically and gift records are accurate
• Manage student scholarship information in Blackbaud Awards Management system for award tracking, reporting, and communication
• Serve as the main point of contact for gift-in-kind inquiries and liaise with faculty on gift acceptance, completing relevant gift paperwork for Accounting
• Receive cross-training on gift processing, supporting the AVP of Advancement Operations on all gift-related data entry in Raiser’s Edge
• Oversee print donor recognition listings, including those in concert program books, on the SFCM website, and in the annual impact report and ensure accuracy in the database
• Maintain records between Raiser’s Edge and SFCM’s email platform, including contact information, communication preferences, and email lists
• Provide database support to the Advancement team, serving as a secondary administrator for Raiser’s Edge, liaising with Blackbaud on any database issues or questions and assisting in event execution as needed

Executive Departmental Support

• Track donor actions for the Vice President of Advancement
• Provide support to the Advancement team in regard to tracking expenses and submitting expense reports for the Vice President of Advancement
• Provide other occasional administrative support to the Vice President of Advancement

The incumbent will perform other duties as assigned.

What does SFCM offer you?

The San Francisco Conservatory of Music inspires each of us to embrace the power of music for its ability to unify divisions and transform ourselves – intellectually, professionally, artistically, and individually.

We believe that music is essential to life and that education is the best promise for tomorrow. Drawing on the creativity of San Francisco and the spirit of our bold female founders, we nurture the musical art of tomorrow through principled innovation, a supportive culture of achievement, and the unceasing drive to make music accessible to everyone.

Since 2020, we’ve fundamentally redefined the model for the modern Conservatory and the nature of how education impacts the lives of students and artists, the music industry, and the world. Within this new framework, we can rapidly advance the human experience through music and provide unparalleled training for the 21st-century musician in ways never imagined. Through scholarships tied to service, alliances that further harness the strengths of students, artists, the public, and the industry, and a purpose-built place that removes boundaries and enables collaboration to invent the future of performance, we can secure the future of music and of education.

At SFCM, you can attend a concert or rehearsal as often as you wish. You will work adjacent to the major cultural organizations of San Francisco with which we collaborate and are playing a role in shaping the future Civic Center. And you will work alongside thoughtful, intelligent individuals who lead with curiosity, creativity, empathy, and optimism.

Requirements

• Minimum two (2) years’ experience in nonprofit development, with a focus on donor relations.
• Exemplary diplomacy, problem-solving, customer service, and teamwork skills.
• Superior attention to detail, as well as superb written and oral communication skills.
• High level of organizational ability; ability to set priorities and meet deadlines and work collaboratively to manage projects.
• A working knowledge of Raiser’s Edge NXT database or similar CRM is highly desirable.
• Experience with ThankView and Blackbaud Award Management or similar platforms is a plus
• Comfortable and effective working in a fast-paced, donor-focused environment, successfully collaborating with team members and managing a variety of projects with limited supervision.
• Experience in higher education and/or performing arts preferred; interest in and passion for music a plus.
• A bachelor’s degree or equivalent is preferred.

Equal Opportunity Employer

The San Francisco Conservatory of Music is an Equal Opportunity Employer.

Personnel decisions regarding applicants for employment are made without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, physical or mental disability, medical condition (including cancer and genetic characteristics), status as a Vietnam-era veteran or special disabled veteran, age, citizenship, or any other consideration made unlawful by federal, state or local laws.