Senior 3DEXPERIENCE L3 Support Engineer

Required Technical Skills 3DEXPERIENCE Platform Expertise: Deep hands-on experience with R2023x and later releases. Strong working knowledge of ENOVIA and CATIA modules, including data model architecture and out-of-the-box behaviors. Backend Development: Proficiency in Java/J2EE, Python, and JPO (Java Program Object) development and debugging in a 3DEXPERIENCE context. Scripting & Querying: Advanced command of MQL (Matrix Query Language) and TCL scripting for diagnostics, automation, and bulk data operations. Customization Frameworks: Demonstrated experience with EKL, Business Rules, and Platform Configuration Studio. Web Technologies: Proven ability to troubleshoot front-end and widget-layer issues using JavaScript, CSS, HTML5, and UWA (Universal Web Application) Widgets; familiarity with browser developer tools and network tracing. Platform Architecture: Solid understanding of 3DEXPERIENCE component architecture, including 3DSpace, 3DCompass, 3DPassport, 3DSearch (3DIndex), and 3DDashboard. Working knowledge of application servers such as Apache TomEE and IBM WebSphere. Database Skills: Ability to write, optimize, and analyze SQL queries against Oracle or Microsoft SQL Server to investigate data inconsistencies, locking, and performance issues.

Senior 3DEXPERIENCE L3 Support Engineer

Application Development - JAVA Full Stack

3DEXPERIENCE platform

Dearborn, MI 

Onsite at work location address

$125000 - $128000 Yearly 
**It is expected that our partners will come in at market rate to ensure we can always be competitive.**

Contract / Direct Hire :

Full Time

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2. Phone
3. Email
4. Current Location
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7. Willing to relocate
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This opportunity is competitive and the required turnaround time for quality talent is rather slim. With that, please confirm whether or not you’ll have talent available for our review over the next 24-72 hours.

Please feel free to reach out if you need me to clarify the qualification criteria or the scope of responsibilities.

Job Title

Senior 3DEXPERIENCE L3 Support Engineer

Overview / Summary

We are seeking an experienced 3DEXPERIENCE L3 Support Engineer to provide advanced troubleshooting, diagnostics, and resolution of complex production issues across the Dassault Systèmes 3DEXPERIENCE platform. This role focuses on maintaining platform stability, supporting customizations, performing root cause analysis, optimizing performance, and supporting platform upgrades in enterprise PLM environments.

Key Responsibilities

• Serve as the highest technical escalation point for critical 3DEXPERIENCE production incidents.
• Troubleshoot and resolve complex platform issues within established service levels.
• Debug, patch, and enhance custom-developed components, including JPOs, MQL scripts, Python utilities, Triggers, and EKL rules.
• Maintain and troubleshoot platform configurations, including:
  • Type, Attribute, and Relationship modeling
  • Lifecycle and State definitions
  • Access Control Lists (ACLs)
  • Trigger configurations
  • UWA/Native Widgets
• Conduct root cause analysis for recurring failures, performance bottlenecks, and data integrity issues.
• Provide long-term corrective actions and architectural recommendations.
• Analyze application server logs, database execution plans, and client-side traces to identify and resolve performance issues.
• Collaborate with Dassault Systèmes Support by managing service requests and providing diagnostic information.
• Support deployment of hot fixes, fix packs, and platform releases.
• Participate in impact analysis, regression validation, and upgrade planning activities.
• Maintain knowledge articles, runbooks, known issue documentation, and RCA reports.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Mechanical Engineering, or a related discipline.
• Master’s degree preferred.
• Minimum 8+ years of overall IT experience.
• Minimum 5+ years of dedicated experience in 3DEXPERIENCE/ENOVIA development or Level 3 production support.
• Experience supporting enterprise-scale PLM deployments.
• Deep hands-on experience with 3DEXPERIENCE platform releases R2023x and later.
• Strong knowledge of ENOVIA and CATIA modules.
• Proficiency in Java/J2EE, Python, and JPO development and debugging.
• Advanced experience with MQL (Matrix Query Language) and TCL scripting.
• Experience with EKL, Business Rules, and Platform Configuration Studio.
• Ability to troubleshoot web and widget-layer issues using JavaScript, CSS, HTML5, and UWA Widgets.
• Knowledge of 3DEXPERIENCE platform architecture, including:
  • 3DSpace
  • 3DCompass
  • 3DPassport
  • 3DSearch (3DIndex)
  • 3DDashboard
• Experience with Apache TomEE and IBM WebSphere application servers.
• Strong SQL skills with the ability to analyze and optimize database queries.
• Experience with MySQL/MariaDB.
• Experience with GitHub and Ansible.

Preferred Qualifications

• Experience in manufacturing industries such as automotive or aerospace.
• Experience working in multi-PLM environments, including 3DEXPERIENCE and Teamcenter.
• Experience with DevOps tools such as Jenkins, Git, Bitbucket, and Artifactory.
• Familiarity with both cloud and on-premise 3DEXPERIENCE deployment architectures.
• Experience with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, or ELK.
• Active Dassault Systèmes certifications in development, administration, or platform management.
• Knowledge of AIPGEE.