Director of Broadband Access

Job Description

Job Description

Director of Broadband Access

Salary: $95,000 - $125,000

Visionary Broadband seeks a qualified individual to fulfill the role of Broadband Access Director. This full-time, salaried leadership position will join the Broadband Access team at Visionary Broadband, a division of Visionary Communications, Inc., one of the top service providers in the region. The Broadband Access Director is responsible for leading the strategy, performance, reliability, and continued development of the Company’s wireless and GPON access infrastructure.

Job Overview:

• As the Broadband Access Director, you are responsible for the overall direction, reliability, optimization, and operational performance of the Company’s wireless and GPON access networks. This role provides leadership to the Broadband Access team, establishes standards and priorities for access network operations, supports tower crews, installers, and internal stakeholders, and ensures that access infrastructure is deployed, maintained, and improved in alignment with company goals. The Director provides technical guidance for complex provisioning, troubleshooting, frequency coordination, backhaul, access point, CPE, and GPON issues while driving process improvement, documentation, accountability, and service reliability across the access network.

Duties and Responsibilities:

• Lead the Broadband Access team responsible for GPON fiber access, fixed wireless access, backhaul, and related infrastructure.
• Oversee GPON access infrastructure planning, provisioning, maintenance, troubleshooting, performance monitoring, and optimization.
• Establish standards for OLTs, ONTs, splitters, fiber serving areas, access network documentation, capacity management, and lifecycle replacement.
• Provide escalation support for complex GPON, wireless, backhaul, CPE, and customer-impacting access network issues.
• Coordinate with Network Operations, Engineering, Construction, Tower Crews, Installers, and Customer Experience to support reliable broadband service delivery.
• Manage access network platforms, vendors, equipment standards, reporting, and operational tools.
• Review work orders, speed upgrades, network changes, outages, and recurring issues to drive timely resolution and process improvement.
• Assist with budgeting, staffing, resource planning, capital planning, and team workload prioritization.
• Promote safety, accountability, documentation, training, communication, and continuous improvement across the Broadband Access team.
• Participate in and manage on-call expectations for the Broadband Access team as needed.

Qualifications:

A qualified candidate must possess the following skills, or have equivalent experience and/or qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree in telecommunications, networking, information technology, business, or related field preferred.
• Five or more years of broadband, telecom, network operations, GPON, fiber access, fixed wireless, or related technical experience preferred.
• Three or more years of supervisory, management, or team leadership experience preferred.
• Strong understanding of GPON access infrastructure, including OLTs, ONTs, split architecture, fiber serving areas, provisioning, troubleshooting, capacity planning, and performance optimization.
• Working knowledge of fixed wireless access networks, wireless backhaul, access points, CPE, and frequency coordination preferred.
• Experience with access network monitoring, provisioning, documentation, GIS, and management platforms preferred.
• Strong leadership, communication, organization, analytical, and problem-solving skills.
• Ability to work outside standard business hours and support service-impacting issues as needed.

Physical Requirements:

This position requires sitting to complete work with a computer using a variety of software, network management, GIS, reporting, and telephone applications. The role may also require occasional travel to company sites, tower locations, network facilities, meetings, or field locations as needed.

Visual and audio acuity is essential to this position.

Visionary is often on the cutting edge of new technology deployments and works in a multitude of different situations with many different entities. A successful candidate will be a strong leader and critical thinker, willing to identify new solutions, improve existing processes, and collaborate with team members and cross-functional partners to determine the best way forward in unique situations.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, marital status, parental status, Pregnancy or maternity status, genetic information, sexual orientation, gender identity or expression, transgender status or reassignment, veteran's status, political affiliation, age or disability. Or any other status protected by applicable Federal, State or local law.