Medical Assistant

BASIC FUNCTION
Under the direction of the Healthcare Providers and Organizational Protocols, the position of Medical Assistant provides direct patient care along with clinical and administrative assistance to the healthcare provider(s), ensuring smooth patient flow and efficient clinical operations.

PRIMARY RESPONSIBILITIES AND DUTIES
1) Clinical Responsibilities:
a. Obtain medical history from patients and record vital signs
b. Accurate documentation of services provided
c. Prepare patients for examinations, assist with medical procedures and treatments
d. Administer medications as directed by healthcare providers or protocol
e. Perform basic laboratory tests and collect specimens for testing
f. Provide Patient Education as directed by provider or protocol
g. Instruct patients about medication and special diets as directed by healthcare providers or protocol
h. Conducts basic first aid and CPR
i. Awareness of infection control protocols
2) Administrative Responsibilities:
a. Communicate with patients and their families regarding healthcare needs and concerns
b. Schedule appointments for patients and maintain medical records as needed
c. Answer phones, properly document messages, and provide information to patients as needed
d. Order and maintain medical supplies, lab supplies, and other equipment as needed in the exam room and clinical site
e. Assist Front Office Associates with scheduling patients when needed
f. Manage Patient Referrals to specialists or other services when needed or directed
g. Manage and process any prior authorization for medications or medical services as needed
3) Communication and Interpersonal Responsibilities:
a. Effective verbal and written communication with patients and healthcare professionals
b. Active listening and empathy when interacting with patients
c. Maintaining patient confidentiality and privacy per HIPAA (Health Insurance Portability and Accountability) guidelines
d. Collaborating with the healthcare team, both internal and external stakeholders
4) Performs other duties as assigned
a. Effectively carries out tasks and responsibilities beyond core job duties and primary role. The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.)

QUALIFICATIONS:
GENERAL PROFESSIONAL DEVELOPMENT
1) Functions effectively in response to workflow or ongoing direction by supervisors
2) Understands and functions in a customer first service capacity
3) Self-motivated
4) Strong initiative- looking for ways to assist the provider without being prompted
5) Knowledge of maintaining EHR (Electronic Health Record)
6) Ability to multi-task and work cooperatively with others
7) Possesses a basic level of computational and computer skills and mathematical knowledge typically acquired through completion of a high school program or General Educational Development (GED) certificate.

PROFESSIONAL/TECHNICAL KNOWLEDGE, SKILLS & ABILITIES
1) Must possess a high school diploma or General Educational Development (GED) certificate.
2) Required: 1-3 months of related experience
3) Preferred: 3-6 months of related experience

LICENSES & CERTIFICATIONS
1) Required: Successful completion of an accredited Medical Assistant Training Program
2) Required: CPR Certification
3) Required: Valid state Driver's License
4) Preferred: Automobile insurance with reliable transportation
5) Will Consider: Nurse Assistant certification and/or relevant work experience to be substituted for formal training
6) Preferred: Certification Completion as a Certified Medical Assistant or Registered Medical Assistant

TECHNICAL SKILLS
1) Demonstrates necessary proficiency with healthcare electronic clinical systems, including EHR and scheduling systems, in use at the health center.
2) Familiarity with medical terminology, procedures, and pharmacology, including medication administration procedures
3) Proficient with general medical machines and equipment: Patient Scales, stethoscope, glucometers, PFT testing, Nebulizer treatment administration, medication administration, lab, EKG
4) Proficient with typical office equipment: Copier, telephone, Fax
5) Basic Typing skills

COMMUNICATIONS SKILLS
1) Possesses a basic level of written and verbal communications skills typically acquired through completion of a high school program or General Educational Development (GED) certificate.
2) Preferred: Bilingual skills in English and Spanish language (Spanish Competency available)