Social Services Coordinator

Job Description

Position Summary

The Social Service Coordinator (SSC) shall have primary responsibility for connecting patients to social resources and coordinating access to medical, psychosocial programs and social case management.

Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to:

• Competitive compensation, with annual merit increases
• Company sponsored PPO medical plan and buy-up option, vision, and dental plans
• 403(b) retirement plan with employer match
• Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
• Company paid life/AD&D and long-term disability policies

Essential Duties and Responsibilities

• Responsible for the assessment, planning, and access coordination of medical, psychosocial programs and/or other social needs.
• Documents assessment, plan and interactions according to NVHC established guidelines and standards
• Maintains knowledge of community resources in order to provide for patient’s case management needs
• Collaborates with Behavioral Health and Primary Care providers, and other members of the patient’s interdisciplinary care team, in evaluating patient progress against the care plan; reviews and communicates with patient’s revisions/updates of plan and/or goals.
• Serves as a resource with Primary Care Providers in conducting warm-hand offs to inform patients about the integrated treatment model and the benefits of behavioral health services and a referral to a Behavioral Health Provider.
• Assists Behavioral Health Director in monitoring behavioral health service delivery related to appropriate referrals for behavioral health services: scheduling initial and follow-up appointments as needed; assisting behavioral health and medical providers with referring patients to other services as needed.
• Assists Behavioral Health leadership in sustaining workflow pertaining to providers administering of behavioral health screenings such as PHQ2, PHQ9, etc.
• Serves as Behavioral Health community liaison with outside agencies; building community partnerships to share available services

Required Qualifications

• Bachelor of Health and Human Services-related Degree from an accredited school of social work OR Current Nevada State Social Work Licensure (LSW)

Preferred Qualifications

• Bilingual Spanish and English.
• Minimum one year work experience in an outpatient (or Inpatient) behavioral health setting.
• Skill in operating computer databases
• Ability to read, write, and calculate mathematical figures.
• Knowledge of ADA, CPT, and ICD-9-CM coding
• Ability to communicate in a courteous and professional manner via telephone and in person
• Ability to understand and respond appropriately, effectively, and sensitively to underserved populations

Equal Opportunity Statement

Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identify and expression or any other category protected by law.

Americans with Disabilities Act (ADA) Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.