Care Experience Coordinator - Staffing Coordinator

Aveanna Healthcare is seeking a Staffing Coordinator/ Care Experience Coordinator to join our dynamic team in Las Vegas, NV. Compensation is $21-23/HR DOE plus quarterly incentives. Incentive Eligibility 401(k) Savings Plan with Employer Matching Employee Stock Purchase Plan Company-Paid Life Insurance Paid Holidays, Paid Vacation Days, Paid Sick Days Position Summary At Aveanna Healthcare, we are committed to providing high-quality clinical home care to medically fragile patients, enabling them to grow and thrive in their homes. The Care Experience Coordinator (CEC) enhances patient satisfaction and caregiver engagement by overseeing caregiver scheduling and optimization, case assignments, onboarding, payroll coordination, and ongoing communication with caregivers and families to achieve optimal patient outcomes. Essential Responsibilities Staffing & Scheduling Management Develop and maintain weekly caregiver schedules that meet patient care needs and minimize unstaffed shifts. Proactively communicate and coordinate schedule changes with direct care team members and families. Ensure clinicians are appropriately matched with patients based on skill, experience, and care needs. Monitor Electronic Visit Verification (EVV) data for regulatory and billing compliance. Partner with recruiting and sourcing team to address patient staffing opportunities. Closely monitor and improve fill rates to ensure ordered and authorized hours and services are consistently fulfilled. Collaborate with branch leadership to identify growth opportunities and increase weekly staffed hours through strategic scheduling and patient coverage planning. Caregiver Engagement & Performance Lead efforts to re-engage inactive caregivers and foster an employer-of-choice environment. Partner with location team to ensure licensure and credential compliance for field staff, including re-credentialing. Client Experience & Communication Serve as the primary point of contact for families regarding staffing and care experience. Conduct routine check‑ins with clients to ensure satisfaction and address concerns. Work with clinicians, location and area leadership to resolve clinical or safety issues. Payroll & Administrative Coordination Complete payroll processing and address related inquiries timely. Maintain accurate records of work hours, time‑off requests, and payor utilization. Collaboration & Compliance Support new patient referrals and onboarding in collaboration with clinicians. Adhere to state and federal labor laws, HIPAA regulations, and company policies. Support after‑hours/on‑call operations as part of rotation schedule. Participate in location‑specific projects, audits, and improvement initiatives. Qualifications Required High school diploma or GED. Must be able to participate in an on‑call rotation schedule. Proficiency in Microsoft Office Suite and comfort with EMR systems. Minimum 2 years of experience in staffing, customer service, or operations coordination. Preferred Bachelor’s degree or equivalent relevant experience. Experience in healthcare staffing or home care agency settings. Experience with applicant tracking systems and recruiting. Bilingual a plus. Skills And Abilities Outstanding communication and interpersonal skills. Strong time management and organizational capabilities. Ability to multitask in a high‑volume, fast‑paced environment. Creative problem‑solver with strategic thinking and analytical skills. Ability to maintain professionalism and confidentiality at all times. Resilient, flexible, and adaptable to changing priorities and environments. Physical And Travel Requirements Frequent sitting, typing, and computer work; occasional lifting up to 25 lbs. Ability to conduct occasional home visits. Occasional travel to local offices, patient homes, or recruitment events. Environment Primarily office‑based with occasional field responsibilities. Other Duties Additional duties, responsibilities, and activities may change at any time with or without notice. Applications are accepted on an ongoing basis for this role and can be submitted by applying to the job posting or by visiting our career page. #J-18808-Ljbffr Aveanna Healthcare