Receptionist

Job Description

Job Description

Receptionist 
Shift: Day / Night

Job Summary:
We are seeking a dependable and professional Receptionist to join our team. This role operates under the direction of the Office Manager and Administrator, handling day-to-day receptionist and clerical duties in accordance with all current Federal, State, local, and facility regulations and standards.

Receptionist Qualifications:

• Must be able to read, write, and speak the English language.

Receptionist Responsibilities include, but are not limited to:

• Follow all facility and departmental policies, guidelines, and directives when performing tasks and using equipment and supplies.

• Answer phones, direct calls, and take messages.

• Greet visitors and provide directions to locations within the facility.

• Order office supplies and departmental materials as assigned.

• Monitor resident activity near the front door and assist or redirect as necessary.

• File resident, employee, and business records as directed.

• Complete departmental copying assignments.

• Handle mail-related tasks: mailing care plan letters, resident trust letters, rehab letters to physicians, and delivering incoming mail to departments.

• Manage applicant inquiries, distribute/collect applications, and notify department heads of walk-in applicants.

• Maintain and update the resident room board in the lobby.

• Cooperate with personnel to prioritize resident care.

• Immediately report resident incidents or accidents to nursing staff.

• Report any personal injuries to the Office Manager, no matter how minor.

• Report suspected or observed resident abuse immediately to the Administrator or designee.

• Report abusive behavior by residents toward staff or visitors to nursing staff for follow-up.

• Report needed repairs or environmental issues.

• Attend required departmental meetings and in-services; obtain missed materials if absent.

• Perform all other duties as assigned by supervisors.

We are committed to providing a supportive and safe environment for both our staff and residents. If you're organized, friendly, and passionate about helping others, we encourage you to apply.