Operations Manager

Job Description

Job Description

Company Description

PREVIOUS DSP EXPERIENCE REQUIRED – REFERENCES REQUIRED
We are an Delivery Service Partner looking for a hardworking individual with a
CAN DO attitude to join our Operations Team as a Dispatcher.

Job Description

APPLY FOR THIS JOB ONLY IF YOU HAD PRIOR EXPERIENCE AS A DISPATCHER
OR LEAD DELIVERY DRIVER WITH 2+ YEARS OF EXPERIENCE FOR A PACKAGE
DELIVERY SERVICE SUCH AS, FEDEX OR UPS
 Salary $57,500 + bonus
 Health, dental, vision
 401(k) options
 Tuition reimbursement
 Snacks and drinks provided
Let's Make History!
We are a Delivery Service Partner , and our goal is to make history
while empowering you to further your personal and professional goals. We are located
in the Newark metro area,
We are looking for an individual with a VERY flexible schedule; expect to work 5 8-10
hour days.
As a Operations Manager, you will be required to go through the same onboarding
process driver training as Delivery Associates, and are required to perform deliveries
and gain hands-on experience to understand the job of a Delivery Associate . Although
this is Operations Management job, on any given working day, you may be expected to
drive deliver packages alongside our Delivery Associates. This position includes paid
training and paid sick leave.
Responsibilities:

 Create and Manage weekly schedule for drivers
 Hire and onboard Delivery Drivers
 Create and maintain databases and spreadsheets for tracking daily, weekly, and
quarterly performance of individual Delivery Drivers and the company as a whole
 Create and manage operation budgets.
 Coach and develop Delivery Drivers and Dispatch Associates based on
performance metrics
Lead and drive company performance metrics
 -safe driving, delivery completion rates, daily and weekly delivery capacity rates
 Track, maintain, and support maintenance of the fleet of vehicles
 Monitor progress of Delivery Driver Associates throughout the day and
coordinate / prioritize package rescues, as needed.
 Address Delivery Driver Associate problems and requests by communicating
directly with personnel and providing solutions.
 Receive emergency and non-emergency phone calls from Delivery Driver
Associates and document all information, incidents, and issues.
 Enter data in various systems and Google documents, maintain logs, record
calls, activities and other information.
 Prioritize phone calls according to urgency and importance.
 Use a mobile phone and computer to manage communications with Delivery
Driver Associates and manage vehicles.
 Monitor, notify and confirm Delivery Driver Associates clock out/in for lunch
break(s) according to policy.
 Utilizing GPS systems to monitor Delivery Driver Associates and track vehicles.
 Load, unload, prepare, inspect, re-fuel and safely operate company-provided
transport vehicles, including, but not limited to, Extended Cargo Vans and
Freightliner Step Vans.
 Deliver packages on varying routes to numerous addresses, both business and
residential.
 Follow strict safety standards on and off the road.

 Interact with customers and the public in a professional and positive
manner.
 Use handheld technology to manage the delivery process, and vehicle safety
maintenance procedures.
 Safely drive and operate delivery vehicles periodically.
 Other relevant duties as required.
Job Type: Full-time
Salary: $57,500.00 per year + bonus
Benefits:
 Dental insurance
 Health insurance
 Paid time off
 Paid training
 Referral program
 Vision insurance
Schedule:
 8-10 hour shifts
 Opening Closing shifts
 Weekday availability
 Weekend availability
Supplemental pay types:
 Bonus pay
Ability to commute/relocate:
Application Question(s):
 Are you willing to work 10 hour shifts?
 Are you willing to work weekends?
 Are you at least 21 years old?
Experience:

 Delivery driver: 2 years (Preferred)
Shift availability:
 Day Shift (Required)
 Weekend Shift (Required)
Work Location: One location
Location: Newark Metro area.

Qualifications

APPLY FOR THIS JOB ONLY IF YOU HAD PRIOR EXPERIENCE AS A DISPATCHER
OR LEAD DELIVERY DRIVER WITH 2+ YEARS EXPERIENCE FOR A PACKAGE
DELIVERY SERVICE SUCH AS , FEDEX OR UPS
Qualifications:
 Must be eligible to work in the U.S. and be at least 21 years of age with a valid
drivers license.
 Must be able to maneuver packages (up to 50 lbs) and be able to get in and out
of a van quickly/often throughout a route.
 Must be able to operate and navigate a delivery van.
 Must consent to a 4-panel drug test, including DMV vehicle record check.
 Must have good communication skills and the ability to work well with others.
 We are an Equal Opportunity Employer. All qualified applicants will be
considered for employment regardless of age, national origin, race, color,
disability, religious beliefs, or sexual orientation.

Additional Information

All your information will be kept confidential according to EEO guidelines.