Inside Sales Rep

Job Description

Job Description

Inside Sales Representative

Reports To: Call Center Manager

Direct Reports: No

Status: Full-Time

Hourly

Division: Store Operations

Job Purpose:

The Inside Sales Representative will handle high volume incoming sales and customer inquiries, make outbound sales calls and will maintain our high standards of customer service.

Key Job Responsibilities: 

Answer high volume of incoming calls

Conduct outbound phone calls within established sales protocol

Effectively identify sales opportunities

Actively listen to customer’s requests and concerns

Create orders and quotes promptly and accurately

Answer all customer’s automotive parts and general inquiries

Gather and maintain customer profile information

Maintain clear records in CRM

Available Monday thru Saturday 7:30 am to 6:30 pm

Requirements:

Knowledge of auto parts or the automotive industry

ASE Certified Parts Specialist a plus

Must have reliable transportation

Communication, must communicate professionally with all customers and teammates

Bilingual: Fluent in Spanish and English

Dress code, must maintain a professional appearance at all work times

Benefits: We offer a competitive compensation plan complete with attractive benefits offerings that include (not limited to):

Medical

Dental

Vision

Life insurance

401k, paid time off

Opportunities for advancement

Environmental/Occupational Health and Physical Requirements:

Typical 9-hour day to include reaching, standing, walking, kneeling, lifting and carrying. To perform the duties of this job the employee must be capable of working in a fast-paced environment. The heavy lifting of 50lbs or more may be required.  Employee also share the responsibility to perform routine housekeeping activities such as dusting, sweeping, mopping, restroom cleaning and changing trash can liners.

XL Parts and The Parts House (TPH) a Marubeni Group is an Equal Opportunity Employer. All employment is contingent upon a successful background check and drug screen that meets the Company’s guidelines for employment.