Performance Operations Support Associate - Recast ModificationsCategoryBanking OperationsJob Id2026-0024827LocationBrookfield, WI, United StatesPosting Start Date08/19/2026Anticipated Posting End Date08/31/2026Job TypeFull time

Performance Operations Support Associate

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

The Performance Operations Support Associate provides operational and customer support for a specialized loan servicing team. This role focuses primarily on recast loan modifications, supporting borrowers through phone and email communication while ensuring accurate processing, documentation, and follow-up. The position also includes administrative tasks such as scanning, filing, and mail processing to support end-to-end loan operations. This position plays a key role in delivering a positive borrower experience while adhering to established procedures and service standards.

Basic Qualifications

• High school diploma or equivalent
• Two to four years of experience in business and general office environment

Preferred Skills/Experience

• Comfortable communicating with borrowers by phone and email
• Basic proficiency with Microsoft tools (e.g., Outlook, Word, Excel)
• Strong reading, writing and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Strong personal computer skills and knowledge of other office equipment
• Well-developed verbal, grammatical, and written communication skills

Location:

This role is expected to be onsite three (3) days a week at our Information Systems, Brookfield, WI office.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50