Desktop Support Analyst

Desktop Support Analyst

The Desktop Support Analyst plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness.

Responsibilities Include:

• Complete software installs, upgrades, and adhoc project activity.
• Setup and support desktop/laptop/tablets/printers.
• Monitor Helpdesk system for inbound issues.
• Handle immediate need activities such as video conferencing setups, loan pool, software licenses and VIP support
• Provide remote support to off site users
• Ensure all issues are logged and documented in the Helpdesk system
• Quickly and professionally assess issues, and take steps to resolve
• Escalate and refer unresolved issues to other team members when appropriate
• Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.

Minimum Requirements:

• The ideal candidate will have excellent oral and written skills with a working knowledge of Microsoft office products, and an interest in working within an IT organization.
• Candidate must also be able to coordinate multiple tasks successfully.
• Candidate should have experience with Windows and Mac support.

Preferred Qualifications:

• Candidate must have experience in a customer support, help desk, or application support position.
• Experience should include developing and following I.T. procedures and/or work instructions

Education and Relevant Work Experience:

• A BS/BA degree in an information technology field related field or equivalent experience in related field.

ARES Benefits:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• ESOP
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).