Desktop Support Analyst

Desktop Support Analyst page is loaded## Desktop Support Analystlocations: Houstontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR102586**Job Title:**Desktop Support Analyst**Contract Type:**Permanent****Time Type:****Full time**Job Description:****Desktop Support Analyst****Job Description**The IT Desktop Support Analyst is a member of the IT Helpdesk team.The primary role is the provision of efficient 1st level user Desktop support for the users located in any offices of the Group.This entry-level position supports the provisioning, installation, and maintenance of systems hardware and software under the guidance of senior team members. The role focuses on assisting with day-to-day infrastructure operations, learning technical processes, and contributing to a stable and secure IT environment. **Main Responsibilities** • Provisioning, installation/configuration, operation, and maintenance of systems hardware (desktops, laptops, printers, mobile phones) and desktop software, and related infrastructure • Support on-site users face-to-face and off-site users using remote tools • Liaise with 2nd and 3rd level support to ensure a smooth hand-over of daily incident reports and escalations • Participate in projects to enhance or upgrade the infrastructure and introduce new solutions **Education** • Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not always required)• IT Certifications such as A+, NET+, or Microsoft 365 Fundamentals preferred **Experience** • Solid hands-on experience (minimum of 1 year) on Microsoft Windows and standard desktop software • Good knowledge of desktop and laptop hardware and related equipment • Good knowledge of the operations and configuration of smartphones (iOS) • Knowledge of VPN, networking, network management systems and spam-filtering tools **Skills** • Positive and helpful attitude with good communication skills, able to communicate technical solutions to non-technical users • Team player with ability to exercise flexibility, demonstrate initiative to ensure the business support needs are met in a proactive manner with minimum supervision • Fluent in English (spoken and written), other languages would be a distinct advantageIf you think the open position you see is right for you, we encourage you to apply!***Our people make all the difference in our success.*** #J-18808-Ljbffr Gunvor Group