Office Technology Support Analyst

The Office Technology Support Analyst provides high-touch, white glove technology support to users in a fast-paced, high-pressure legal environment. This role supports the Houston office while collaborating closely with technology teams in other locations to deliver seamless IT, software, hardware, AV, and telephone support. The position suits a hardworking, service-oriented IT professional who wants to deepen their technical expertise and become an integral part of a global technology support function.

Responsibilities

• Provide first-line and in-person IT support to users via email, telephone, ticketing system, and desk-side visits, ensuring a professional and responsive experience.
• Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV, and telephone issues to minimize downtime.
• Prioritize and manage IT support requests for all users, ensuring expedited resolution and personalized, white glove service.
• Develop and maintain strong relationships with VIP users, understanding their specific needs and preferences to deliver tailored IT solutions.
• Offer proactive IT maintenance and support to prevent issues before they occur, providing immediate on-site or remote assistance when needed.
• Coordinate with other departments and technology teams to ensure users have seamless access to all technology-related services and that confidential information is handled securely.
• Diagnose and resolve technical issues related to desktops, laptops, operating systems, applications, peripherals, and handheld devices.
• Escalate complex issues to appropriate support teams and third-level support, working with management to ensure timely and effective resolution of escalations.
• Prioritize support tickets and keep users informed of the status and progress of their requests.
• Maintain accurate and detailed records of all service desk interactions, including issue descriptions, troubleshooting steps, investigations, and resolutions.
• Leverage knowledge base articles and departmental documentation to identify and apply effective solutions to recurring issues.
• Participate in local and global team meetings, training sessions, and service improvement initiatives to enhance support quality and consistency.
• Assist with planning, scheduling, and executing computer equipment installations, imaging, upgrades, and migrations, escalating user requests and problem trends when appropriate.
• Assist in planning and delivering training workshops to improve user skills in specific areas of IT based on support call trends and common issues.
• Help maintain and manage inventory of all IT stock, including laptops, desktops, phones, mobile devices, printers, and desktop-based peripherals.
• Support office moves by assisting with the removal, relocation, and setup of computer hardware and software.
• Set up, configure, and troubleshoot AV equipment for meetings, conferences, and events, and assist users in operating AV systems, providing guidance and real-time troubleshooting.
• Collaborate with third-level support teams to diagnose and resolve escalated technical issues.
• Adapt to changing schedules and provide support during different shifts within normal business hours, as well as occasional after-hours and weekend coverage based on office or departmental priorities.
• Perform other related duties and ad hoc projects as assigned by local or global technology support management.

• 2 to 4 years of relevant IT support experience in a corporate environment, with at least 3 to 5 years of desktop support strongly preferred.
• Associate’s degree or completion of at least 2 years of college coursework.
• Proficiency with the latest version of Office 365, including Outlook, Word, PowerPoint, and Excel.
• Strong troubleshooting skills with Windows operating systems, including Windows 11, and related desktop environments.
• Ability to configure, install, and maintain PC operating systems and related devices.
• Experience supporting laptops, desktops, and PC peripherals, including strong hardware troubleshooting skills.
• Experience supporting handheld and mobile devices and associated software, including mobile device management (MDM), ideally Intune.
• Knowledge of Document Management Systems (DMS), such as iManage.
• Familiarity with collaboration tools such as Microsoft Teams and audio/video software such as Zoom and Teams.
• Ability to effectively present information verbally and in writing to users at all levels.
• Strong attention to detail and accuracy in documentation and issue resolution.
• Proven ability to work collaboratively in a team environment and coordinate with multiple stakeholders.
• Ability to follow instructions furnished in written, oral, or diagram form and translate them into effective actions.
• Demonstrated ability to work in a fast-paced environment and consistently meet or exceed deadlines.
• Strong customer service orientation and the ability to interact confidently and professionally with senior leadership and VIP users, providing white glove service.
• Excellent communication skills, including clear, courteous, and user-friendly interactions.
• Schedule flexibility to work different shifts within normal business hours and to provide after-hours and weekend support when required.

• CompTIA A+ and Network+ certifications preferred.
• Experience with Publisher and PDF software such as Nuance (Kofax) and Adobe Acrobat Pro.
• Experience with video conferencing technologies and AV systems, including setup, configuration, and troubleshooting, is a strong plus.
• Experience working in a legal or professional services environment is highly beneficial.
• Exposure to Intune or similar MDM platforms for managing mobile devices and endpoints.
• Comfort working with bleeding-edge and modern enterprise technologies.
• Ability to lead or assist with user training sessions and workshops on IT tools and best practices.
• Strong organizational skills for managing inventory, tracking assets, and maintaining accurate records.
• Demonstrated adaptability to evolving technology, processes, and business needs.

You will join a thriving global firm that invests in modern, cutting-edge technology and offers the opportunity to work with advanced tools and systems. The environment encourages continuous learning, with regular exposure to complex technical challenges and collaboration with experienced technology professionals across multiple offices. You will gain valuable experience supporting a demanding user base, including senior leaders, while building deep technical and customer service skills. The firm emphasizes professionalism, reliability, and excellence in service delivery, offering a platform to grow your career in enterprise IT support.

Work Environment

This role is fully onsite in the Houston office, supporting approximately 150 users alongside one other support technician. The environment is high pressure and fast paced, reflecting the demands of a leading legal practice, with frequent interactions with attorneys and other professionals who rely heavily on technology. The standard workweek is 37.5 hours, with core coverage typically between 8:30 a.m. and 6:00 p.m.; schedules may vary (for example, 8:30 a.m. to 5:00 p.m. with an unpaid lunch), and flexibility is essential. You will be expected to work different shifts within these hours and to provide after-hours and weekend support when business needs require it. The role involves hands-on work with desktops, laptops, mobile devices, AV systems, video conferencing tools, Office 365, Windows 11, Intune or other MDM solutions, and legal-specific systems such as document management platforms. The office environment is professional and client-focused, with an emphasis on responsiveness, discretion, and high-quality service.

Job Type & Location

This is a Contract to Hire position based out of Houston, TX.

The pay range for this position is $28.00 - $31.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Houston,TX.

This position is anticipated to close on Jun 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.