Security Service Technician 3

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out customer support programs and small projects. As a Security Service Technician, you are part of a dynamic team that allows you to grow as Convergint grows. Who You Are You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician. Who We Are With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built on a solid foundation of 10 values and beliefs that drive our unmatched culture, making us the number one global service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What you’ll do with “Our Training and Your Experience” Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague‑first culture and referring top talent. Act as our customer’s best service provider at all times, ensuring Convergint is the customer’s first choice for service. Respond to routine and some non‑routine customer service calls, scheduled maintenance calls, and emergency & after‑hours service calls in a timely manner; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary. Complete accurate and detailed service reports for the customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking. Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. What You’ll Need Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and meet the needs of the customer without prompting. Advanced technical skills and experience related to fire alarm systems and/or electronic security systems. Advanced programming skills and proven ability to troubleshoot problems and look for solutions. Advanced mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper). Strong verbal, written and interpersonal communication skills. Strong organizational skills and the ability to handle multiple service needs simultaneously. Highly proficient computer skills, including familiarity with MS Office applications (Outlook, Word, Excel). Self‑starter with the ability to work well with minimal supervision. Valid driver’s license with a clean driving record. Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required. Company Benefits 10 company holidays and paid time off starting at 13 days annually. Fun & Laughter Day Off. Medical, dental & vision plan. Life insurance & disability plan. Wellness program. 401(k) matching plan. Colleague assistance program. Tuition reimbursement. Competitive salary and compensation plan. Vehicle reimbursement plan or company vehicle. Corporate social responsibility day. Cell phone reimbursement (if applicable). Paid parental leave. Requirements Education: High school/GED or equivalent experience. Minimum experience: 5–7 years servicing, integrating, and programming access control systems. Preferred Experience Relevant field service. CCTV experience: Milestone / Genetec. Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2. Intrusion experience: DMP / Bosch. Pay range: $35–$42 per hour USD. Convergint is an Equal Opportunity Employer. #J-18808-Ljbffr Convergint