Service Advisor

Job Description At Randy Wise Automotive Team, we believe great service starts with a genuine conversation. As a Service Advisor in Grand Blanc, Michigan, you’ll be one of the first faces our customers meet and one of the main reasons they leave feeling confident about their experience. This role is about more than writing repair orders. It’s about listening closely, explaining things clearly, and helping people make smart decisions about their vehicles without pressure or confusion. You’ll work side by side with technicians and service staff to keep the day moving, make sure details are handled correctly, and give every customer the kind of attention that builds trust. If you enjoy helping people, staying organized, and being part of a team that values honesty and a positive customer experience, this could be a great fit for you. Here, your communication skills matter. Your professionalism matters. And the way you treat customers can make a lasting difference every single day. Benefits Health Insurance Dental Insurance Vision Insurance Disability Insurance Life Insurance Retirement Plan Career Growth Opportunities Responsibilities Welcome customers into the service drive and make sure they feel heard from the moment they arrive. Listen carefully to concerns about their vehicles and gather the right details for accurate repair orders. Communicate recommended services, timelines, and repair updates in a clear and friendly way. Work closely with technicians to keep repair information accurate and moving without unnecessary delays. Prepare estimates, review approved work, and help customers understand their options. Keep customers updated throughout the service process so they know what to expect. Handle questions about maintenance, repairs, pricing, and warranty coverage with patience and professionalism. Support a smooth, positive service experience that encourages customers to return again and again. Requirements Previous experience in an automotive service advisor, service writer, or customer-facing dealership role. Strong communication skills for talking with customers, technicians, and parts staff clearly and professionally. Ability to explain vehicle repairs, maintenance needs, and recommendations in simple, honest terms. Organized approach to scheduling, repair orders, estimates, and follow-up details. Comfort using dealership software, service systems, and standard office tools. Valid driver’s license and clean driving record. Ability to work on-site in Grand Blanc, Michigan. Knowledge of automotive repair processes, vehicle maintenance, and warranty procedures, preferred. Experience building trust with customers through respectful, helpful service, preferred. #J-18808-Ljbffr