Front Desk Veterinary Receptionist/Customer Service Representative

Job Description

Job Description Full Time
Veterinary receptionist experience preferred.
In person Application is preferred.
Melbourne Beach Animal Hospital
2990 Hwy A1A Melbourne Beach View phone number on click.appcast.io


Veterinary Receptionist Duties & Responsibilities - ability to cross train to learn tech responsibilities is available.

Provide customer service: greet customers, answer questions, process incoming patients, take payments, answer the phone with a smile.
Handle mail and email.
Collate. confirm, update and file patient charts- we will be moving to EMR's in the future.
Ability to type, use a computer and learn software for veterinary management (experience appreciated but not necessary) We currently use AviMark software.
Interpret patient charts, record vaccination history and update the reminder system.
Process credit card payments
Prepare bank deposits.
Retrieve/fill prescriptions.
Maintain the cleanliness of the waiting room, exam rooms and hospital.
End of day reports and maintenance.

Veterinary Receptionist Skills & Competencies
Veterinary receptionists should have the following skills:
Compassion and sensitivity:
Customer service skills: Ability to provide friendly, efficient service to patients in-person, as well as on the phone with a smile.
Interpersonal skills: must be comfortable in dealing with patients, staff, and pets. ( We treat all species- please do not scream at a snake, rat or other odd creature in the waiting room).Our hours: 8 AM-5 PM Monday through Friday or 8 AM-12 PM on Saturdays. An in person meeting and tour of the hospital may follow.