Receptionist

COMPANY OVERVIEW:

Brevard Regional Hyperbaric Center (BRHC) is a premier outpatient facility specializing in advanced wound care, regenerative therapies, and hyperbaric oxygen therapy (HBOT) . Centrally located in Brevard County, we serve as a trusted clinical destination for patients with complex, non-healing conditions-offering non-invasive, evidence-based treatment aligned with CMS and commercial payer guidelines.

We treat a wide range of approved conditions including chronic wounds, diabetic foot ulcers, radiation tissue damage, osteomyelitis, and post-surgical complications . Our physician-led, outcomes-driven care model is designed to accelerate healing, prevent amputations, reduce hospital readmissions, and improve quality of life.

Our team operates with deep clinical discipline, operational efficiency, and an unwavering commitment to our core values :

• Excellence Always: We set the highest standards in clinical quality, safety, and service-without compromise.
• Be the Brand: Every team member represents the mission, professionalism, and voice of BRHC.
• Kaizen: We believe in continuous improvement, daily innovation, and never settling for "good enough."
• Quality Outcomes: Every treatment is purposeful, results-focused, and medically justified.
• We Not Me: We prioritize teamwork, shared success, and patient-first decisions over individual agendas.

At BRHC, we don't just deliver treatments-we deliver trust, healing, and measurable results. As we partner with referring physicians, specialists, and local hospitals, our mission remains clear: Heal under pressure.

POSITION SUMMARY:

The Receptionist is the first point of contact for patients, visitors, and vendors at our Melbourne, FL location. This role is responsible for managing front desk operations with professionalism, warmth, and efficiency. The ideal candidate thrives in a fast-paced healthcare environment, can multitask with ease,and embodies our core values: Excellence Always, Be the Brand, Kaizen, Quality Outcomes, and We Not Me . This role is essential in creating a welcoming, organized, and patient-centered experience.

RESPONSIBILITIES:

Patient Interaction & Front Desk Management

• Greet patients and visitors with a professional and friendly demeanor.
• Check patients in and out efficiently while verifying insurance and collecting co-pays.
• Schedule, reschedule, and confirm appointments using the clinic's EHR system.
• Manage incoming phone calls, voicemails, and messages with courtesy and accuracy.

Administrative & Clerical Support

• Maintain accurate and up-to-date patient records and forms.
• Handle medical release forms, insurance verifications, and intake paperwork.
• Sort and distribute mail, process incoming faxes, and assist with outbound communication.
• Maintain front desk inventory (forms, office supplies) and ensure cleanliness of the reception area.

Team & Culture Support

• Collaborate with clinical and administrative teams to ensure a smooth patient flow.
• Assist with onboarding new patients and help orient them to clinic services.
• Uphold the clinic's branding and service standards in all guest-facing interactions.
• Escalate concerns or unusual patient issues to the Clinic Manager or appropriate staff memberpromptly.

QUALIFICATIONS:

• High school diploma or equivalent required; Associate's degree preferred.
• Minimum of 1 year of receptionist, customer service, or front office experience (healthcare setting preferred).
• Proficiency in basic office software (Outlook, Excel, Word); experience with EHR systems (e.g., Athenahealth) a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Highly organized, punctual, and dependable with strong attention to detail.
• Bilingual (English/Spanish) is a plus but not required.

COMPENSATION & BENEFITS:

Hourly Rate: $17.00 - $22.00 hourly

Location: Melbourne, Florida