Technical Support Analyst at ManpowerGroup Stanford, CA

Technical Support Analyst Location: Stanford, CA. On‑site position. Job Responsibilities Technical Deployment: image machines and install, configure, and deploy hardware and software to end‑users, ensuring a seamless client experience. Triage Support: provide initial technical support, gathering information and attempting to resolve issues. Issue Resolution: troubleshoot and resolve basic technical issues such as password resets, software installation, and configuration problems. Escalation: identify and escalated complex issues to higher‑level support teams, documenting context and details. Documentation: maintain accurate records of client interactions, issues, and resolutions in a ticketing system. Qualifications Experience in technical support or a related field. Strong troubleshooting skills and ability to resolve technical issues. Excellent verbal and written communication skills. Ability to work collaboratively in a team environment. Familiarity with hardware and software installation and configuration. Benefits Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay ManpowerGroup is committed to providing equal employment opportunities in a professional, high‑quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law. #J-18808-Ljbffr Itlearn360