Partner Operations Program Manager

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside documents, making it accessible and actionable. What you’ll do The Partner Operations Program Manager is the subject matter expert for partner technology stack, data and analytics foundations, and partner tools and infrastructure. They own and maintain key processes across the partner lifecycle, ensuring data quality, and provide visibility into program and partner performance. The Manager leads the roadmap for our partner tech stack and analytics capabilities to support a growing partner ecosystem and help Docusign achieve aggressive partner growth goals. They are the operational lead of Partner Programs, support design, launch of new programs and benefits, improve partner setup, account management, and KPIs. They partner with cross‑functional teams such as Partner Programs, Finance, Growth, Revenue Operations, Legal, Marketing, Enablement, and Sales Development. This individual‑contributor role requires excellent project management skills, a metrics‑and‑insights‑driven approach to prioritization, strong analytical capabilities, and the ability to lead conversations and decisions across many internal organizations. This position reports to the Sr Director, Global Partner Operations. Lead and manage the operational strategy and roadmap for partner programs, partnerships, and business processes related to how partners engage, service, and build with Docusign, including identifying opportunities to embed AI‑driven automation and insights into core partner workflows. Define the partner data model, governance, and data quality standards across CRM and related systems, ensuring partner and program data is accurate, complete, and structured to support advanced analytics and AI/ML use cases. Aggregate, organize, and synthesize key partner performance information, use AI‑enabled insights where appropriate, and translate findings into actionable recommendations for leadership. Develop and launch new policies and processes; enable Partner teams and direct sales teams on partner mechanisms, processes, and workflows, ensuring compliance with Legal and Finance requirements. Lead efforts to create or improve partner infrastructure, including onboarding, engagement workflows, and strategic partnership implementation. Advocate for the partner organization by being a subject matter expert on partner strategy, business requirements, technology stack, and reporting. Architect and govern AI‑driven support solutions in partnership with R&D teams. Integrate custom LLM embeddings, retrieval‑augmented generation (RAG), and automation pipelines into support workflows. Establish quality‑control frameworks, defining validation checkpoints and governance policies for AI outputs. Track AI performance metrics and drive continuous optimization based on accuracy and time savings. Champion cross‑functional AI fluency forums to co‑innovate with Product and Engineering teams. Job Designation Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. Minimum two days per week; may vary by team but will be a weekly expectation. Positions are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role. Preferred designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change designation based on business needs and local law. What you bring Basic 8+ years relevant experience in a partner organization, GTM Operations, or Revenue Operations. Bachelor’s degree or equivalent practical experience. Experience in project and program management with quantifiable results. Experience managing or developing partner technology capabilities (PRM, partner portals, onboarding flows, asset management, MDF). Experience creating scalable processes and governance to support and grow a partner channel. Experience working with Salesforce or similar CRM for reporting, workflows, and process automation. Experience defining, tracking, and reporting KPIs for partner programs, pipeline, revenue, and ROI. Ability to direct cross‑functional teams, set clear priorities, and ensure quality and accountability. Ability to multitask, work under tight timelines, and collaborate with geographically distributed teams. Preferred Strong analytical and problem‑solving skills, including the ability to work with large data sets and translate insights into recommendations. Roll‑up‑your‑sleeves attitude to stand up new programs and enhance existing ones. Excellent written and verbal communication skills to simplify complex topics for varied audiences. Experience leveraging AI and automation to improve operational processes, data management controls, and governance. Proficiency with Salesforce and Tableau or similar BI tools, with track record of building dashboards and performance reporting. Experience with additional analytics tools and languages (advanced Excel, SQL or similar). Problem solver who challenges status quo and proactively seeks creative, scalable solutions. Comfortable working in a fast‑paced, ambiguous environment, managing multiple projects simultaneously. Meticulous and vigilant with a high level of attention to detail and data quality. Excellent stakeholder management and presentation skills, including experience presenting to senior leadership. Wage Transparency Pay for this position is based on factors including geographic location and may vary based on experience. Based on applicable legislation, the following pay ranges apply: California: $126,900.00 - $197,800.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00 base salary Additional compensation and benefits include: Bonus: Sales personnel eligible for variable incentive pay; Non‑Sales roles eligible for company bonus plan calculated as a percentage of eligible wages and dependent on company performance. Stock: Eligible to receive Restricted Stock Units (RSUs). Global benefits: Paid Time Off, Paid Parental Leave, Full Health Benefits, Retirement Plans, Learning and Development, Compassionate Care Leave. States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. We do not discriminate based on any protected category. EEO Know Your Rights poster. #J-18808-Ljbffr DocuSign, Inc.