Pharmacy/Technician

Major Responsibilities: Provides distinctive, personalized care and services by listening, prioritizing, anticipating and responding to the needs of both internal and external customers and striving to exceed customer expectations. Performs product ordering and processing in a timely manner identifying and resolving issues. Dispenses medications, including restocking of automated storage devices. Adheres to Aurora’s policies/processes and local, state and federal regulations for complete documentation of receipt, preparation, dispensing, return and destruction of controlled substances. Accurately prepares non-sterile products. Uses and maintains information systems and technology, automation and software. Troubleshoots automation or technology failures or works with appropriate individuals to resolve. Accurately enters medication orders in the computer system and effectively navigates within the electronic medical record to facilitate patient care (i.e. performs appropriate billing). Triages phone calls including accurate understanding and interpretation of the issue, timely hand-off to another caregiver if appropriate, or timely resolution of those issues that the individual has deemed to address on their own. Assists in training and shares knowledge with pharmacy caregivers, residents, and students. Maintains up to date knowledge of department issues and complies with legal, regulatory, accreditation standards and Aurora policy and procedures. Actively supports and participates in departmental efforts, including performance improvement activities, department committees, and/or shared governance activities. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: Pharmacy Technician certification (CPhT) issued by the Pharmacy Technician Certification Board needs to be obtained within 1 year, or Pharmacy Technician Certified (CPhT) issued by the National Healthcare Association needs to be obtained within 1 year. Patient facing teammates may be required to have three certifications: Immunization, BLS through an entity approved by Advocate Health and non-vaccine injectable to be granted from the state of WI or if from out of state, the program is approved by the accreditation council for pharmacy education (ACPE) or by the WI pharmacy examining board. Education Required: High School Graduate. Experience Required: Typically requires 1 year of experience in as a Pharmacy Technician or completion of the pharmacy technician trainee program. Knowledge, Skills & Abilities Required: Good mathematics skills and attention to detail essential. Good communication (written and verbal) and interpersonal skills. Basic computer skills. Physical Requirements and Working Conditions: Must be able to stand for long periods of time. Must walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday. Lifts, carries and/or pushes/pulls various items (bags, boxes, carts, etc.) while utilizing proper technique. Must be able to: lift up to 35 lbs. from floor to chest-level. lift and carry up to 35 lbs. at waist height a reasonable distance. Must be able to: push/pull with 30 lbs. of force. Must have functional speech, vision, and hearing. Will be exposed to chemical hazards. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.