Assistant Head Teller

Assistant Head Teller

Create your success story at Delta Community Credit Union where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That's why we're one of Atlanta's Best Places to Work! Whether you're starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community team.

The Assistant Head Teller reports to the Branch Manager and will assume all vault operational duties in the absence of the Head Teller. They will serve as acting manager in the absence of the Branch Manager, Assistant Branch manager and Head Teller. They will ensure that staff is trained and complies with all regulatory and security policy and procedures. The Assistant Head Teller will evaluate Tellers performance, outages and attendance. They will monitor OT. They will establish effective employee relations and morale.

The Assistant Head Teller uncovers members' needs and makes appropriate referrals. They ensure that all Tellers are aware of, and participating in, achievement of sales and service goals. They will assist the Head Teller with the mentoring and coaching of the Teller team. The Assistant Head Teller will hold periodic staff meeting to discuss areas needing improvement, changes in procedures, new developments or services and to present general information. They will also assist with handling complex and escalated issues.

Practices safety-conscious behaviors in all operational processes and procedures.

Essential Functions:

• Cash Forecasting/Just-In-Time deliveries
• Cash Shipments/Cash Receiving and recordings
• Order and balance negotiable instruments
• Responsible for overrides and check approvals when necessary
• Order and balance card stock in absence of Head Teller
• Electronically Scan checks to Federal Reserve Bank for collection (Check 21)
• Research posting errors
• Perform and enforce dual control functions
• Perform audits according to Delta Community's policies & guidelines
• Daily ATM and Night depository balancing
• Process teller duties, deposits, withdrawals, payments and balancing
• Process Shared Branching deposits, withdrawals, loan payments and mortgage payments
• Manage and follow forecast budget for ordering branch supplies in absence of Head Teller
• Operate Cash Dispense Machines and Cash Recycling Machines
• Create a connection and develop rapport with members' to uncover products and solutions that benefit them
• Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier
• Identify member needs by recommending products and services
• Possess good written and oral communication skills
• Must have excellent interpersonal skills
• Must have the ability to uncover referral opportunities and provide strong leadership skills

Other

This description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

Job Qualifications

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Required Minimum Qualifications:

• High school diploma or equivalent.
• 2+ years of teller and/or cash handling experience.
• 1+ years of customer service and/or sales experience.
• 1+ years' credit union or financial services industry experience.
• Ability to perform mathematical calculations and work accurately with numbers.
• Strong leadership, problem solving, technical, analytical, mathematical, organization, decision making and administrative skills.
• Be capable of handling multiple tasks simultaneously.
• Comfortable working with little to no supervision in fast-paced environment.
• Proficient in Microsoft Word, Excel and other bank related applications that are critical to our operation.
• Sit/stand approximately 8 hours a day.
• Willing to work on weekends, extended hours during the week, attend meetings and training after normal hours of branch operations.
• Must be able to lift/carry push up to 50 pounds.
• Must be flexible in relieving multiple branch offices.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.

Preferred Qualifications:

• Bachelor's Degree in Business or related field.
• 2+ years' branch operations knowledge with teller experience.
• 1+ years with operations management/supervisory experience.

Employee benefits include:

• Medical, Dental and Vision Coverage
• Basic Life and Accidental Death &Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
• Supplemental Insurance or Voluntary Insurance
• 401(k) Plan with Company Match
• Vacation, Holidays and Personal Time Off
• Paid Maternity and Paternity Leave
• Pre-tax Health and Dependent Care Spending Accounts
• Benefit Choice Program
• Health Reward Dollars
• Discount on Gym Reimbursement and Identity Theft Programs
• Legal Services