CLETS-Certified IT Service Desk Analyst (L1/L2) - 24x7
Upwork
Upwork is seeking an experienced CLETS-Certified IT Service Desk Analyst (L1/L2) to support a long-term public-sector IT services engagement. The role focuses on providing Level 1/2 desktop, device, Microsoft 365, and network support while adhering to CLETS security requirements. You will handle incident management, service requests, and escalations in ServiceNow or similar ITSM platforms. The candidate must be comfortable working in a 24x7 environment and maintain precise documentation and SLA #J-18808-Ljbffr Upwork
Vacancy posted 2 days ago
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