Front Office Admin Support (Orthopedic Surgery)

Description

The UCLA Health Department of Orthopedic Surgery is one of the nation’s leading orthopedic programs, providing comprehensive care for patients with musculoskeletal injuries, disorders, and conditions. Our team is dedicated to delivering outstanding patient experiences while supporting innovative clinical care and advancing the health of our communities.

We are seeking a full-time Front Office Admin Support professional to serve as a key member of our clinic operations team. Key responsibilities include:

• Greet, check in, and assist patients, visitors, and referring providers
• Schedule, confirm, and coordinate patient appointments
• Verify insurance and registration information
• Answer incoming calls and respond to patient inquiries
• Support providers and clinic staff with administrative tasks
• Maintain accurate patient records and ensure confidentiality

Salary range: $27.74/hr - $39.36/hr

Qualifications

Demonstrated customer service experience in a professional setting

Strong verbal and written communication skills

Excellent organizational skills and attention to detail

Ability to prioritize multiple tasks in a fast-paced environment

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel

Ability to maintain confidentiality and exercise sound judgement when handling sensitive information

Preferred:

Experience working in a healthcare, medical office, or outpatient clinic setting

Knowledge of medical terminology

Experience with electronic health record (EHR) systems

Familiarity with insurance verification, referral, and appointment scheduling

Experience supporting high-volume patient-facing operations