Bilingual Customer Service Representative

Bilingual Customer Service Representative

Bilingual Spanish Customer Service Representative Job Store Staffing is seeking a Bilingual Spanish Customer Service Representative for a temporary opportunity with a manufacturing company located in Centennial, CO. This is a fully onsite position supporting customers by phone, email, and in person. The ideal candidate will have strong customer service experience, excellent communication skills in both English and Spanish, and a proven background supporting customer accounts in a manufacturing, distribution, or product-based environment.

Position Details

Location: Centennial, CO

Schedule: Monday – Friday, 7:30 AM – 4:30 PM

Pay Rate: $23.00/hour

Duration: Approximately 3 months

About the Company

Our client is a leading manufacturer of high-precision plastic components serving customers in the automotive, telecommunications, medical device, renewable energy, and industrial sectors. This position supports a fast-paced customer service team focused on delivering exceptional service and ensuring customer satisfaction.

Responsibilities

Provide professional, friendly customer service via phone, email, and in person

Respond promptly to customer inquiries and requests

Actively listen to customer concerns and determine appropriate solutions

Resolve customer issues related to orders, shipments, invoices, claims, and other service matters

Create and maintain customer records and profiles

Prepare and process customer claims documentation

Process customer orders, changes, returns, and other requests accurately

Route product and service questions to the appropriate departments

Communicate customer concerns and service issues to internal teams

Collaborate with Sales and Marketing to support a positive customer experience

Assist with customer satisfaction initiatives and surveys

Update pricing information as requested

Ensure order entry accuracy and maintain backlog records

Perform other duties as assigned

Qualifications

Bilingual in English and Spanish (required)

High School Diploma or GED

Demonstrated experience in order management, customer account support, claims processing, and customer service within a manufacturing, distribution, or product-based environment

Minimum of 3 years of customer service experience

Manufacturing industry experience preferred

Strong computer skills and proficiency with Microsoft Office (Word, Excel, and Outlook)

Experience processing customer orders, returns, pricing updates, and account inquiries

Strong attention to detail with the ability to manage multiple customer requests simultaneously

Dependable, self-motivated, and detail-oriented

Strong communication, problem-solving, and conflict-resolution skills

Ability to work effectively with diverse customers and team members

Friendly, patient, and customer-focused approach

Team-oriented with a positive attitude

If you are a bilingual customer service professional who enjoys helping customers and thrives in a collaborative environment, we encourage you to apply today.