Associate Account Manager

Overview Snap-on Credit LLC is the financial arm of Snap-on Inc., a global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company‑direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program. Position Summary Entry‑level position in which the primary responsibility is collections of early stage delinquent accounts in the Extended Credit portfolio within a regional business unit. The role involves directing and coordinating EC collections, evaluating, recommending and implementing solutions to resolve delinquency issues, and promoting Credit Sales programs to Franchisees and customers, with potential progression to an Associate Account Manager. Major Responsibilities Collect EC accounts to meet established Corporate/Regional goals. Make extensive phone contact to collect on active delinquent accounts. Coordinate collection efforts with the Franchisee network. Coordinate product return with Account Managers/Senior Account Manager. Report and consult with management on major issues. Achieve assigned delinquency/loss goals and metrics. Answer field and customer questions. Resolve credit/payment problems. Assist in promoting Credit Sales programs and promotions. Requirements Bachelor’s degree is preferred. 2 years of customer service or collections experience preferred. Business Understanding & Skills Credit and collections. Communications – verbal and written. Computer applications. Negotiation. Individual Skills & Characteristics Analytical. Standards and Ethics. Approachable. Decisive. Collaborative. Travel: No travel expected. Working Environment: Normal office environment. Entry Level – Not Remote. Effort: Normal working hours. Compensation & Benefits Snap‑on offers competitive compensation, target bonus opportunity, and an attractive benefits program. Medical Plan options (three plans). Vision, Dental, and Prescription Drug Insurance. Life Insurance. Short‑Term Disability. Retirement Savings Programs that consist of a company‑matched 401(k) and a defined benefit Pension Plan. Paid and floating holidays, vacation time, sick days, and a birthday off. Employee stock purchase plan and preferential employee tool purchase programs. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran. If you require alternative methods of application or screening, please approach the employer directly to request this, as Indeed is not responsible for the employer’s application process. #J-18808-Ljbffr Snap-on