Field Service Technician I

Creating Peace of Mind by Pioneering Safety and SecurityAt Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup's With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role.We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we'll unlock your potential and create a lasting impact.While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company's discretion.Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.What You Will Do:Provide advanced 2nd- and 3rd-level local and remote technical support for assigned Allegion facilities (office, manufacturing, and warehouse environments) to meet or exceed SLA metrics.Troubleshoot independently, perform root cause analysis to eliminate recurring incidents, and communicate technical issues clearly to non-technical stakeholders.Support and install technology hardware and software, execute defined software/hardware lifecycle processes (ordering, tracking, deployment), and maintain accurate documentation, asset inventories, and change records.Follow and promote defined ITIL and cyber-security procedures and policies and work directly with Cybersecurity to maintain acceptable VLM/security posture.Participate in and lead assigned projects and long-range planning initiatives to drive operational, security, standardization, and IT/OT improvements (including M&A integrations).Vet and define shop-floor / OT processes to ensure compliance with Allegion networking and security policies and support basic OT/industrial technologies where required (PLCs, serial-based scanners/printers — nice to have).Support network, server, security, telephony, and application infrastructure at a basic to advanced level as required; provide AV, label/laser/multifunction printer, and handheld scanner support.Serve as a key point of contact for site management, collaborate with cross-functional and global IT teams, and promote standards for Field Services.Leverage Artificial Intelligence tools and assist in developing automated systems into existing workflows.Provide regular daytime onsite coverage (Monday–Friday) with occasional off-hours/weekend/on-call support as required.Travel: Up to 50% local travel within the Southern California area.Perform other assigned operational duties.What You Need to Succeed:3–6 years of work experience supporting manufacturing, warehouse, and office environments (both ranges preserved to reflect both postings; see note).Strong working knowledge of Microsoft Windows (Windows 10/11), Apple macOS, Microsoft 365/Office suites, SharePoint, Teams, Visio; exposure to Linux (Ubuntu) and mobile OS (iOS, Android, Windows CE) is preferred.Demonstrated PC hardware troubleshooting experience (Dell preferred), experience with serial-based technologies, handheld scanners, and label/laser/multifunction printing. Basic AV support experience.Advanced troubleshooting skills, operational excellence mindset (root cause analysis, process/risk reduction, change management), and broad IT knowledge/awareness of industry trends.Excellent verbal and written communication skills with the ability to explain technical issues to non-technical audiences and work effectively in cross-functional and virtual teams.Candidate must be a self-motivated problem solver capable of operating with limited supervision. Onsite presence required.Education: High school diploma or equivalent required; degree in computer science/IT or related field preferred.Certifications: CompTIA Network+ and/or Security+ preferred; experience with security tools (Fortinet, CrowdStrike, Netskope, Cisco VPN/ISE) is a plus.Experience evaluating, integrating, and supporting AI-driven automation into existing IT workflows to improve efficiency, reliability, and maintainability (experience with RPA, scripting, or LLM tools preferred).Why Work for Us? Allegion is a Great Place to Grow your Career if:You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.What You'll Get from Us:Health, dental and vision insurance coverage, helping you "be safe, be healthy"Generous Vacation and Sick TimeA commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting periodHealth Savings Accounts – Tax-advantaged savings account used for healthcare expensesFlexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expensesDisability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injuryLife Insurance – Term life coverage with the option to purchase supplemental coverageTuition ReimbursementVoluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewardsEmployee Discounts through Perks at WorkCommunity involvement and opportunities to give back so you can "serve others, not yourself"Opportunities to leverage your unique strengths through CliftonStrengths assessment & coachingCompensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.The expected Salary Range for this role: $56000 to $76000 per year. The actual compensation will be determined based on experience and other factors permitted by law.We Celebrate Who We Are!Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.