Non-Clinical - Administrative - Phone Console Operator
E-talentnetwork
Shift: Friday - Tuesday 1330 -2200
Job Description:
The main duties include, but, not limited to, answering and re-directing, on a yearly average, over 1 million incoming telephone calls to the UCLA Medical Centers, provide Patient Information, Department Information and On Call Schedule information as requested by callers. Process routine and emergency calls. Activate and dispatch emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters. Handle calls for Faculty Answering Service clients; handle overflow call support for the ISS Customer Care line. Handle routine and emergency calls for the Health Systems Support Services Center. Monitor and report various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions. Process urgent messages for the Radiology Department for Critical Test Results. As the first point of contact for incoming calls to the medical center, it is expected that all Customer Service Initiatives are followed and adhered to at all time. It is also expected that all departmental and hospital policies, which include Operational, Technical and Emergency protocols, are followed.
Experience Needed:
• Excellent customer service skills.
• Excellent listening skills.
• Excellent attention to detail skills.
• Excellent verbal and written communication skills.
• Skill in communicating effectively with individuals at all levels.
• Ability to speak clearly and distinctly, using proper English to communicate with public and UCLA Staff in a concise and informative manner.
• Ability to write neatly and use proper grammar and punctuations.
• Ability to work in a fast paced, high call-volume setting.
• Ability to prioritize and multi-task several duties at the same time.
• Ability to identify and escalate priority issues.
• Ability to remain calm and effectively during emergency situations.
• Ability to handles all situations in a courteous, professional manner exhibiting excellent customer service skills at all times.
• Ability to work on a self-directed basis with minimal supervision.
• Ability to easily adapt to evolving departmental and hospital policies and procedures.
• Ability to work overtime, Weekends, Holidays and Night Shift, when necessary.
• Ability to perform repetitive tasks while sitting at a computer workstation for an extended period of time.
• Ability to take on additional tasks and duties as requested by Management, when needed.
• Proficient in operating a PC and navigating the Internet.
• Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint)
• Knowledge of medical terminology is preferred.
• Call Center Experience Preferred
ll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
- ...plans • 1 year of recent experience working in an outpatient clinic or medical office setting • Ability to read, understand, and... ...Primary point of contact for patient relations in person and by phone • Greet patients and assist in resolving patient concerns and...AdministrativeTelephoneWork at office
Pacer Group
Beverly Hills, CA2 days ago - ...providing exceptional customer service both in person and over the phone. This role involves patient registration, scheduling, insurance... ...and ensuring a smooth patient experience within an outpatient clinical setting. Responsibilities: Serve as the primary...AdministrativeTelephoneWork at officeShift work
Pacer Group
Los Angeles, CA5 days ago $27 per hour
...Primary point of contact for patient relations in person and by phone. Greet patients and assist in resolving concerns and escalating... ...plans. ~1 year of recent experience in an outpatient clinic or medical office setting. ~ Ability to read, understand, and...AdministrativeTelephoneWork at officeMonday to FridayShift workWeekend workPacer Group
Playa Vista, CA4 days ago$29 - $45.2 per hour
...flow, assists physicians with minor clinical procedures, performs EKGs,... ...medical records. Performs various administrative duties, including answering phone patient calls, returning phone calls... ...extent permitted by law. Notice of Non-discrimination Employment...AdministrativeTelephoneHourly payFull timeWork experience placementLocal area- ...providers in an outpatient/clinic setting such as, but... .... Assist with administrative duties including patient... ...staff during clinic. Make phone-calls as requested and... ...times, and non-appointment activities... ...the assigned Hospital Operations/Ambulatory Services location...AdministrativeTelephoneFull timeWork at office
$44 - $95 per hour
...according to policy, and attempt non‑restraint measures first.... ...belongings are handled. Operate patient‑care equipment safely... ...conditions; ability to follow administrative and clinical policies and procedures.... ...contact USC Human Resources by phone at (***) ***-**** or by email...AdministrativeTelephoneHourly payFull timeShift work$44 - $95 per hour
...apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.... ...should contact USC Human Resources by phone at (***) ***-****, or by email at... ...extent permitted by law. Notice of Non-discrimination Employment Equity...AdministrativeTelephoneHourly payDaily paidWork experience placementLocal areaImmediate start$53 - $87.45 per hour
...nursing supervisor. Triages patient phone calls and provides guidance and... ...apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.... ...extent permitted by law. Notice of Non-discrimination Employment Equity...AdministrativeTelephoneHourly payFull timeWork experience placementLocal areaRotating shift$44 - $95 per hour
...under the supervision of the RN Clinical Coordinator and/or Clinical... ...(5) More than 8 Non-mandatory CEH (3) USCUH Nurse... ...procedures, in accordance with administrative and clinical policies, regulations... ...contact USC Human Resources by phone at (***) ***-****, or by email...AdministrativeTelephoneHourly payFull timeWork experience placementLocal areaImmediate startRotating shift$44 - $95 per hour
...Performs autoclave/Steris operation correctly with appropriate... ...procedures, in accordance with administrative and clinical policies, regulations and... ...contact USC Human Resources by phone at (***) ***-****, or by... ...by law. Notice of Non-discrimination Employment...AdministrativeTelephoneHourly payFull timeWork experience placementLocal areaImmediate startRotating shift$53 - $87.45 per hour
...encounter via telephone or in clinic. Interprets assessment... ...interactions Effectively triages phone calls Utilizing e-mail system... ...diagnostic procedures in the Non-Invasive Cardiology Lab.... ...procedures, in accordance with administrative and clinical policies, regulations...AdministrativeTelephoneHourly payFull timeWork experience placementLocal areaImmediate start$44 - $95 per hour
...according to policy, attempting non‑restraint measures first;... ...Off Medication Reconciliation, Clinical Alarms, hazardous waste... ...and apheresis procedures per administrative and clinical policies. Committed... ...contact USC Human Resources by phone at (***) ***-**** or by email...AdministrativeTelephoneHourly payContract workPart timeShift workNight shift$44 - $95 per hour
...policy. Attempts alternative non‑restraint measures first. Assures... ...Medication Reconciliation Clinical Alarms Other Hazardous waste... ...procedures, in accordance with administrative and clinical policies,... ...contact USC Human Resources by phone at (***) ***-****, or by e‑mail...AdministrativeTelephoneHourly payFull timeContract workReliefShift workEarly shift$25 - $39.69 per hour
...part of the Ambulatory clinic, the position provides... ...and clinic operation. This position participates... ...customer service, heavy phone answering, intake, message... ...by the clinical and administrative staff are completed and... ...by law. Notice of Non-discrimination Employment...AdministrativeTelephoneHourly payFull timeWork experience placementWork at officeLocal areaFlexible hours$44 - $95 per hour
...policy and attempts alternative non‑restraint measures first.... ...off medication reconciliation, clinical alarms, hazardous waste... ...procedures) in accordance with administrative and clinical policies, regulations... ...USC Human Resources by phone at (***) ***-****, or by email...AdministrativeTelephoneHourly payFull timeContract workShift workNight shiftEarly shift$25 - $39.69 per hour
...part of the Ambulatory clinic, provides smooth... ...satisfaction and clinic operation. Responsible in coordinating... ...service, heavy phone answering, intake, message... ...5 years Experience in administrative or customer service in... ...permitted by law.Notice of Non-...AdministrativeTelephoneHourly payFull timeWork experience placementWork at officeLocal areaFlexible hours$64 - $105.6 per hour
Overview The Clinical Administrative Supervisor (CAS) facilitates the smooth operation of the Nursing Department and the hospital in general in the absence of the department... ...process should contact USC Human Resources by phone at (***) ***-****, or by email at ****@*****.***...AdministrativeTelephoneHourly payPart timeShift workRotating shift$22 - $34.18 per hour
...Telecommunications Operator To provide voice, paging and emergency communication for... ...communicating with all levels of employee-administrative to staff. Req Proficient in Microsoft... ...process should contact USC Human Resources by phone at (***) ***-****, or by email at uschr@...AdministrativeTelephoneHourly payFull timeWork experience placementLocal areaShift work- ...signed for all invasive procedures and the administration of blood products. Ensures medication is... ...interactions, effectively triaging phone calls, utilizing e-mail system, SBAR... ...OSHA requirements (ie. No food or drink in clinical areas), JCAHO (continuous survey readiness...AdministrativeTelephoneFull time
$145.6k - $240.24k
Clinic Nurse Manager The Clinic Nurse Manager is accountable for the quality of patient care, operational efficiency, and personnel management for assigned... ...and other clinical and administrative staff supporting clinic... ...Partner closely with a non‑clinical supervisor to support...AdministrativeTelephoneFull time- ...typing skills 45 and up wpm is required ~ Non-Violent Crisis Intervention (NCI)... ...education in Finance, Accounting or Business Administration Bilingual PRODUCTIVITY... ...accordingly. Excellent Customer service and phone skills with a background in the medical...AdministrativeTelephonePart timeImmediate startShift workWeekend work
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...in a specific section of the Clinical Laboratory. As Supervisor,... ...technical and staff supervision, administrative management of the section... ...staff, accurate instrument operation, performance of maintenance... ...contact USC Human Resources by phone at (***) ***-****, or by...AdministrativeTelephoneFull timeWork experience placementLocal area$25 - $39.69 per hour
...coordinator. As part of the Ambulatory clinic, provides smooth outpatient... ...satisfaction and clinic operation. Responsible for coordinating... ...from customer service, heavy phone answering, intake, message... ...3-5 years of experience in administrative or customer service in a medical...AdministrativeTelephoneHourly payFull timeWork at officeFlexible hours$158.08k - $260.83k
...Clinic Nurse Manager The Clinic Nurse Manager holds 24-hour accountability... ...patient care, efficiency of operations, and human resources... ...direction of the Transplant Administrator. Responsible for all pre-... ...contact USC Human Resources by phone at (***) ***-****, or by email...AdministrativeTelephoneFull timeWork experience placementWork at officeLocal area- ...restraint use per policy Attempts alternative non-restraint measures first. Assures... ...Out) Hand-Off Medication Reconciliation Clinical Alarms Other Hazardous waste management... ...apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures...AdministrativeTelephoneFull timeContract workReliefShift workNight shiftEarly shift
- ...: 7:00am-3:30pm Shift: Monday-Friday Next Start date: ASAP Contract length: 3-6 Months Here are the responsibilities: Answering phones Daily work orders Project work orders Weekly EOC round work orders Daily work order dashboard Weekly PM dashboard...AdministrativeTelephoneContract workTemporary workWork at officeImmediate startMonday to FridayShift work
$28.8 - $35.12 per hour
...Clinical Office Coordinator USC's Department of Neurological... ...day-to-day business operational processes and systems... ...a high level of administrative support to faculty and... ...Human Resources by phone at (***) ***-****, or... ...by law. Notice of Non-discrimination Employment...AdministrativeTelephoneHourly payWork experience placementWork at officeLocal areaImmediate start- ...in this role? The Telecom Operator II will answer and advise all... ...a computer-based PBX Smart Console. In this role, the Telecom Operator... ...with Security and Clinical Staff. During After-Hours, support... ...and ensure department administrative telephone lines are answered...AdministrativeTelephonePart timeWork at officeWeekend workDay shift
- ...HIPAA laws. Strong typing skills 45 and up wpm is required. Strong analytical skills, problem solving. Excellent customer service and phone skills with a background in the medical industry. Ability to travel to off-site locations (Outpatient only). Education/experience...AdministrativeTelephoneWork experience placementWork at office
Bestica Healthcare
Los Angeles, CA9 hours ago $104.97k - $136.42k
...of Medicine, is seeking a Clinical Administrator to manage the Division of Medical... ..., educational, and research operations for a very large and dynamic... ...USC Human Resources by phone at (***) ***-****, or by email... ...by law. Notice of Non-discrimination Employment...AdministrativeTelephoneWork experience placementLocal areaFlexible hoursUniversity of Southern California
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