Quality Manager

Our client is seeking a Quality Manager to own the Quality Management System for a high-volume manufacturing operation. This role monitors and measures the effectiveness of business and production processes against internal and external customer requirements, leads a team of Quality Engineers and Quality Supervisors, and serves as the company's key representative to customers and suppliers on all matters of quality and service. Essential Duties and Responsibilities Design and implement a closed-loop, integrated warranty analysis system that gives the organization fast, efficient access to warranty data Lead the analysis team to a high rate of root cause identification on warranty product, reducing warranty expense and the volume of "no trouble found" results Review analysis results with customer counterparts to ensure root cause ownership is properly assigned Use analysis data to drive improvement actions through the appropriate product teams Build strong working relationships with key customer counterparts Own development of, and adherence to, the policies, procedures, and instructions of the Quality, MMOG, and ISO 14001 systems Champion a safe, accident-free work environment Develop and maintain Product/Model Process Control Plans (PCP) Facilitate cross-functional preventive and corrective action plans based on internal and external quality results (yield, warranty, customer PPM), including failure analysis on customer returns with fast turnaround Mentor cross-functional process and product improvement teams on root cause analysis and corrective/preventive action; deliver routine training to other groups Coordinate customer visits Own the QA portion of APQP (PPAP) on product launches Resolve critical issues within policy and procedure guidelines Serve as the quality representative in Lean activities Other duties and special projects as assigned Supervisory Responsibilities Manages and directly supervises Quality Engineers and Quality Supervisors, with up to 25 total non-supervisory employees across the Quality Engineering and Reject Repair departments. Responsible for the overall direction, coordination, and evaluation of these units — including interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining; and addressing complaints and resolving problems, in accordance with company policy and applicable law. Education and Experience Bachelor's degree from a four-year college or university; or five years of related experience and/or training; or an equivalent combination of education and experience Working knowledge of ISO 9001, IATF 16949, and ISO 14001 Demonstrated experience managing customer and supplier quality relationships #J-18808-Ljbffr